Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Unknown Virus Disables Bitdefender

17 Sep 2012   #1

Windows 7
 
 
Unknown Virus Disables Bitdefender

I have Bitdefender Total Internet Security installed.

I have run MSE scan, Microsoft malware scan and Malwarebytes scan and all come back clear.

BUT, my Bitdefender on-demand scanner will not turn on and my live protection is disabled. Also, when I try a deep scan, it will not complete due to unknown error.

I'm thinking a virus of some kind infected my computer but how can I find it?

I have a Windows 7 HP computer.


My System SpecsSystem Spec
.

19 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

It sounds more like a corrupt BitDefender installation..........have you tried uninstalling, and then reinstalling, it? Be sure to uninstall MSE before reinstalling BitDefender.

Regards,
Golden
My System SpecsSystem Spec
19 Sep 2012   #3

Windows 7
 
 

Yes I have. And it still persists.

I've decided I'm most likely going to do a clean install on Windows 7 on my machine. Now I am just wondering if the clean install from USB will erase the content on my 2nd physical hard drive. It's not a partition and I plan on loading the OS onto my C: drive. I'd hate to have to move all my files onto an external hard drive.

Thanks for your response.

Jim
My System SpecsSystem Spec
.


19 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Best practice is to disconnect the 2nd hard drive (the one with the data), and then perform the clean install/ Once you installation is complete, simply reconnect the 2nd hard drive again.

Follow this to guide you in the best practice for re-installation:

Clean Install Windows 7

or

Clean Reinstall - Factory OEM Windows 7

Regards,
Golden
My System SpecsSystem Spec
19 Sep 2012   #5

Windows 7
 
 

I would disconnect the hard drive. I just don't know how.

Now I'm getting BSOD associated with iastor.sys every 10 minutes or so. I can't even through restoring my iPhone to iOS6 without it giving me the BSOD. It just started today.

I'm pretty sure that if I restore using the DVD, it won't touch my second hard drive. My fingers are crossed.

Jim
My System SpecsSystem Spec
20 Sep 2012   #6

Windows 7
 
 

Just got a blue screen right after clean install. iastor.sys.
My System SpecsSystem Spec
20 Sep 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Create a new thread here:

Crashes and Debugging - Windows 7 Forums

using this tool to gather information:

http://www.sevenforums.com/crashes-d...tructions.html

Regards,
Golden
My System SpecsSystem Spec
20 Sep 2012   #8

Windows 7
 
 

Thanks for your help. Golden.

I appreciate it.

Jim
My System SpecsSystem Spec
Reply

 Unknown Virus Disables Bitdefender




Thread Tools



Similar help and support threads for2: Unknown Virus Disables Bitdefender
Thread Forum
Windows Recovery disk shows operating system: Unknown on (Unknown) BSOD Help and Support
unknown virus System Security
Unknown Virus? System Security
If You Use BitDefender News
Bitdefender goes on and off automatically System Security
BitDefender System Security
Bitdefender can't update System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:26 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33