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Windows 7: virus attack: turned windows security center off. cannot turn on

06 Oct 2012   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Read the tutorial to start with. Make sure you are downloading the correct ISO for your laptop (e.g. Home Premium 32 bit). Make sure you have a COA sticker on the bottom of the laptop, and that the product key is clearly legible.

Check back here if any steps are unclear, and be sure to backup any user data before you start.

Regards,
Golden


My System SpecsSystem Spec
.
06 Oct 2012   #12
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

Read the tutorial to start with. Make sure you are downloading the correct ISO for your laptop (e.g. Home Premium 32 bit). Make sure you have a COA sticker on the bottom of the laptop, and that the product key is clearly legible.

Check back here if any steps are unclear, and be sure to backup any user data before you start.

Regards,
Golden

thank you. step 4 talks about Recovery Disks. I do not have any.

would you please tell me if I can do the clean reinstall without them??
My System SpecsSystem Spec
06 Oct 2012   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes, you can. Step 4 is recommending that you make these recovery disks purely in case you need to set the laptop back to its factory state - this is different to a clean install.

So, boot into your laptop as normal, and create the factory disks before you attempt a clean install.
My System SpecsSystem Spec
.

07 Oct 2012   #14
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Yes, you can. Step 4 is recommending that you make these recovery disks purely in case you need to set the laptop back to its factory state - this is different to a clean install.

So, boot into your laptop as normal, and create the factory disks before you attempt a clean install.

thanks Golden. the sony vaio recovery stuff for my laptop is missing or gone.

am forging ahead with clean reinstall.

thank you so much for helping me with my problem.

I do not have the start up disk for my Windows Office. do you know if I will have to buy it again? the only thing I use it for is Word.
My System SpecsSystem Spec
07 Oct 2012   #15
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

I'm not sure about Office - do you still have your product key?

Regards,
Golden
My System SpecsSystem Spec
07 Oct 2012   #16
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

yes I do still have my product key.
My System SpecsSystem Spec
07 Oct 2012   #17
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

It may just be a case of contacting MS and getting another set of disks posted to you - I'll ask around and get a more definitive answer. In the meantime, go ahead and do the clean install.
My System SpecsSystem Spec
07 Oct 2012   #18
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

thank you very much Golden.
My System SpecsSystem Spec
07 Oct 2012   #19
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

am doing the clean reinstall.

in step 7 (Select the hard drive or partition that you want to install Windows 7), I got a window saying it would move old files to something marked .old.
and I could do something but not something else with the files (folder?).

the choices were ok and cancel. I clicked ok. and away we go.

its installing windows.
My System SpecsSystem Spec
07 Oct 2012   #20
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok. got a problem.

after step 7:"After the final restart, you will see this screen for a moment." it went back to
step 3 (instead of step 10 and step 11, where I would make my user name and so on).

3. Set up your language preferences and click on the Next button. (See screenshot below).


I am now going through from step 3 again. so its reinstalling again.

something went wrong. would you please tell me what I should do?

(ok. its waiting for me to enter language again. this would make the 3rd time. I'm just in a loop, going nowhere.
just doesn't seem right. does anybody out there please know whats going on here?)
My System SpecsSystem Spec
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 virus attack: turned windows security center off. cannot turn on




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