Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: virus attack: turned windows security center off. cannot turn on

05 Oct 2012   #1
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
virus attack: turned windows security center off. cannot turn on

am looking please for help.
I went to a website looking for information on the new slide I got to play my guitar.

I saw something about virus in the address.

it turned off my windows security center. it will not let me turn it back on.

I have downloaded and ran malwarebytes. it found 4 bad things. I removed them and re-started. the 4 bad things were:

rootkit.dropper.RL
and then 3 things that said Pum.disabled. security center.

will anyone please help me?

thank you,

Charlie


My System SpecsSystem Spec
.
05 Oct 2012   #2
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok. figured out how to get windows security center turned back on.

now I have to keep signing in to websites, after I reboot my computer, even though I check the box to keep me logged in.

would someone please reply and tell me if they have any ideas how to fix this problem?

thanks alot,
Charlie
My System SpecsSystem Spec
05 Oct 2012   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Charlie,

That is a pretty significant rootkit. Often, in the case of rootkits, you can never be completely sure the system has been completed cleaned unless you wipe the entire system and install from scratch.

Regards,
Golden
My System SpecsSystem Spec
.

05 Oct 2012   #4
alikhan

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by chas53 View Post
ok. figured out how to get windows security center turned back on.

now I have to keep signing in to websites, after I reboot my computer, even though I check the box to keep me logged in.

would someone please reply and tell me if they have any ideas how to fix this problem?

thanks alot,
Charlie
Try deleting the cookies from that particular website and then try logging in again.Give it a try , might help.
My System SpecsSystem Spec
06 Oct 2012   #5
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Charlie,

That is a pretty significant rootkit. Often, in the case of rootkits, you can never be completely sure the system has been completed cleaned unless you wipe the entire system and install from scratch.

Regards,
Golden
thanks Golden.

would you please tell me how to do that?

(and if I back up files so I don't lose them, how can I be sure that they're not infected?)
My System SpecsSystem Spec
06 Oct 2012   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Rootkits tend not to infect user data files, but rather the core of the underlying system.

To clean install, follow this:

Clean Reinstall - Factory OEM Windows 7

Regards,
Golden
My System SpecsSystem Spec
06 Oct 2012   #7
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

that clean reinstall might be a over my head.

so for now, am trying to clean computer with Windows Defender Offline.

with quick scan, it found a trojan that it said was monitoring software that is dangerous and records user activity.

any thoughts about if you think this may solve my problem?

WDO says that it successfully removed the trojan. now I'm running a full scan.

any thoughts are welcome.
My System SpecsSystem Spec
06 Oct 2012   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

That clean install tutorial is straightforward, and far easier than looking for rootkit remnants.

If you need help understanding anything in the tutorial, just ask and we will guide you through the process.

Regards,
Golden
My System SpecsSystem Spec
06 Oct 2012   #9
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

That clean install tutorial is straightforward, and far easier than looking for rootkit remnants.

If you need help understanding anything in the tutorial, just ask and we will guide you through the process.

Regards,
Golden
thanks Golden.

I finished running a full scan with WDO.
it did not find any other problems.
I am thinking that I will try my computer and see how it is now.

first sign of trouble and I will do what you say.

thank you very much for your kindness and support.

sincerely,
Charlie
My System SpecsSystem Spec
06 Oct 2012   #10
chas53

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ran malwarebytes again (did it yesterday too). this time it found 2 trojans.
rebooted.
my computer (sony vaio laptop that I have used much since purchasing 8 months ago and loved), is in very bad shape.
the hard drive is very very loud. the cpu usage is very high. and I am not even doing anything.
there is something very wrong with my beloved sony vaio.

ok. so I will do a clean reinstall. Golden, I do not have any recovery disks. would you please tell me how to proceed in light of that?

do I need them?

win x64 iso 7% downloaded. 6 and a half hours to go.
My System SpecsSystem Spec
Reply

 virus attack: turned windows security center off. cannot turn on




Thread Tools




Similar help and support threads
Thread Forum
Windows Security Center won't turn on
my Windows Security Center won't turn on. And same with firewall. I've run a bunch of programs on here and one says: Rkill 2.6.5 by Lawrence Abrams (Grinler) Bleeping Computer - Technical Support and Computer Help Copyright 2008-2014 BleepingComputer.com More Information about Rkill can be...
System Security
Windows Security Center won't turn on (and isn't listed)
Hi everyone. Here is my problem - I'll include all the details I can. I'm running Win 7 64 bit home premium on a Sony Vaio VPCEB11FM laptop. Yesterday I did a Windows Update and when I restarted I saw the problem start. First I was having a SmartWi configuration utility problem that popped up...
System Security
The windows security center service is turned off.
Hello guys today i got a virus in my computer and my computer got restarted but the good news is that my Kaspersky Internet Security 2012 removed the virus. But here is my problem now since i got the virus my windows security center service is turned off.Every time i try to turn it on i get this...
System Security
Can't turn on Windows Security Center Service
I have a problem with my WSCS, when I tried to turn it on, "The windows security center services can't be started" always appearing. I've tried to enable it with "services.msc", but I can't find "security center" like in the image below. ...
System Security
cant turn windows security center service on
im using a dell pc with windows 7 64 bit. im having problems turnig windows security center on/ printing / some usb devices dont safety remove. last thing i remember doing was deleting folders from username/appdata/local. i did some troubleshooting like going to services.msc and trying...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:29.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App