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Windows 7: virus attack: turned windows security center off. cannot turn on


05 Oct 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
virus attack: turned windows security center off. cannot turn on

am looking please for help.
I went to a website looking for information on the new slide I got to play my guitar.

I saw something about virus in the address.

it turned off my windows security center. it will not let me turn it back on.

I have downloaded and ran malwarebytes. it found 4 bad things. I removed them and re-started. the 4 bad things were:

rootkit.dropper.RL
and then 3 things that said Pum.disabled. security center.

will anyone please help me?

thank you,

Charlie

My System SpecsSystem Spec
.

05 Oct 2012   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok. figured out how to get windows security center turned back on.

now I have to keep signing in to websites, after I reboot my computer, even though I check the box to keep me logged in.

would someone please reply and tell me if they have any ideas how to fix this problem?

thanks alot,
Charlie
My System SpecsSystem Spec
05 Oct 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Charlie,

That is a pretty significant rootkit. Often, in the case of rootkits, you can never be completely sure the system has been completed cleaned unless you wipe the entire system and install from scratch.

Regards,
Golden
My System SpecsSystem Spec
.


05 Oct 2012   #4

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by chas53 View Post
ok. figured out how to get windows security center turned back on.

now I have to keep signing in to websites, after I reboot my computer, even though I check the box to keep me logged in.

would someone please reply and tell me if they have any ideas how to fix this problem?

thanks alot,
Charlie
Try deleting the cookies from that particular website and then try logging in again.Give it a try , might help.
My System SpecsSystem Spec
06 Oct 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Charlie,

That is a pretty significant rootkit. Often, in the case of rootkits, you can never be completely sure the system has been completed cleaned unless you wipe the entire system and install from scratch.

Regards,
Golden
thanks Golden.

would you please tell me how to do that?

(and if I back up files so I don't lose them, how can I be sure that they're not infected?)
My System SpecsSystem Spec
06 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Rootkits tend not to infect user data files, but rather the core of the underlying system.

To clean install, follow this:

Clean Reinstall - Factory OEM Windows 7

Regards,
Golden
My System SpecsSystem Spec
06 Oct 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

that clean reinstall might be a over my head.

so for now, am trying to clean computer with Windows Defender Offline.

with quick scan, it found a trojan that it said was monitoring software that is dangerous and records user activity.

any thoughts about if you think this may solve my problem?

WDO says that it successfully removed the trojan. now I'm running a full scan.

any thoughts are welcome.
My System SpecsSystem Spec
06 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

That clean install tutorial is straightforward, and far easier than looking for rootkit remnants.

If you need help understanding anything in the tutorial, just ask and we will guide you through the process.

Regards,
Golden
My System SpecsSystem Spec
06 Oct 2012   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

That clean install tutorial is straightforward, and far easier than looking for rootkit remnants.

If you need help understanding anything in the tutorial, just ask and we will guide you through the process.

Regards,
Golden
thanks Golden.

I finished running a full scan with WDO.
it did not find any other problems.
I am thinking that I will try my computer and see how it is now.

first sign of trouble and I will do what you say.

thank you very much for your kindness and support.

sincerely,
Charlie
My System SpecsSystem Spec
06 Oct 2012   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ran malwarebytes again (did it yesterday too). this time it found 2 trojans.
rebooted.
my computer (sony vaio laptop that I have used much since purchasing 8 months ago and loved), is in very bad shape.
the hard drive is very very loud. the cpu usage is very high. and I am not even doing anything.
there is something very wrong with my beloved sony vaio.

ok. so I will do a clean reinstall. Golden, I do not have any recovery disks. would you please tell me how to proceed in light of that?

do I need them?

win x64 iso 7% downloaded. 6 and a half hours to go.
My System SpecsSystem Spec
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 virus attack: turned windows security center off. cannot turn on




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