Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows stuck on Classic theme.. Virus??


03 Nov 2012   #1

Windows 7 Home Premium 64bit
 
 
Windows stuck on Classic theme.. Virus??

Hello,

This is my first post on this thread, so I apologize if this is the wrong place!

My mom has asked me to look at her laptop, which she believe's has a virus. From what she has said, she was trying to stream the NBA on her laptop and wound up downloading some programs in order to stream the NBA. If she has a virus, this is deffinately where it came from. It sounds like the perfect scam to get people to download a virus as well.

I have fixed 2 viruses in the past, however it was easier because the first one was on my laptop (The Windows Vista Anti-Virus) tricked me. I knew where it came from though, so I was able to look up the fixes.

The second one was on a friends and they downloaded a fake (USPS Notification) from their e-mail. With the help of forums I was able to straighten that out as well.

So, I am comfortable navigating my way around computers, but I'm not totally savvy on all the terms and super technical stuff.

Here are the Symptoms on her laptop:

Theme has been from the "Windows 7" theme to the "Classic" theme. When I try to go back in to switch it back to "Windows 7" the option is grayed out and won't let me switch it.

The computer will not let me get on the internet. There is the icon in the lower right screen of the computer that you click on to connect to the internet. That is gone and it is not connecting automatically (like it was set up to do).

Icons have been moved around on her desktop screen.

The computer can not be remotely accessed. She has Norton Anti-Virus protection on that computer. She had Norton try to fix it I guess, but they could not remotely access the computer.

I'm not quite sure what I'm dealing with here, I was just wondering if someone could give me some insight and point me in the right direction in getting it fixed!

Thank you!

My System SpecsSystem Spec
.

03 Nov 2012   #2

Windows 7 Home Premium 64bit
 
 

Oh, something I forgot to mention. My mom said when she trys to get online, a notification will come up about a "Spooler Error". I have not encountered that though.
My System SpecsSystem Spec
Reply

 Windows stuck on Classic theme.. Virus??




Thread Tools



Similar help and support threads for2: Windows stuck on Classic theme.. Virus??
Thread Forum
Solved Windows 7 - Stuck on Classic theme, other themes not working Themes and Styles
Solved Stuck on Classic theme after installing NVIDIA drivers Themes and Styles
Windows 7 stuck in classic theme Themes and Styles
My Windows 7 is Stuck on Classic Themes and Styles
Solved Stuck on Windows Classic theme. Virtualization
Windows 7 Theme Problem(Unable to use any theme other than classic) Themes and Styles
windows 7 theme changed to classic theme Themes and Styles

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:51 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33