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Windows 7: Help with the Ukash Virus Please

20 Nov 2012   #1
Meridius1987

Windows 7
 
 
Help with the Ukash Virus Please

Hi. My laptop has recently gotten the Ukash Virus. It wonít let me start the laptop in any version of Safe Mode (either With Networking or With Command Prompt).

By reading some of the other posts on this site I think I need to download something called Windows Defender Offline? Is this right? If so then how do I go about installing it on to my laptop when I donít have any access to anything but the virus screen? I have a USB Pen Dive that I can use.

Thanks in advance.


My System SpecsSystem Spec
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20 Nov 2012   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Do you have a win7 install dvd, or system repair disc? You can create one on a healthy win7 system System Repair Disc - Create
Boot from that CD/DVD and perform a system restore to a date/time before infection System Restore

Do you know whene you got infected? How do you know it is the ukash virus?
My System SpecsSystem Spec
20 Nov 2012   #3
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

This tutorial will explain how to create the bootable media for WDO.

Windows Defender Offline

Two key points to bear in mind. The bootable media must be created on a machine that is not infected. And the machine used to create the media must have the same bit-ness as the infected machine. In other words, if your infected machine is 64-bit, then the machine used to create the media must also be 64-bit.
My System SpecsSystem Spec
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20 Nov 2012   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

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20 Nov 2012   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

What happens if you start in "safe mode"? Tell exactly what happens.

You see a lot of drivers loading on screen, and last one is classpnp.sys?
My System SpecsSystem Spec
20 Nov 2012   #6
Meridius1987

Windows 7
 
 

Hi kaktussoft. I dont have a w7 install dvd or system repair disc and i dont haue the any way to create one either. It was infected last thursday (15 november). Its the ukash virus as it comes up as a white screen with ukash saying its locked my systen and its cleaning it, and says i need to pay £100 to the state etc. When i try to start it in safe mode it automatically logs off imeditally and starts in noqmal mode again. I dont see any drivers saying "classpnp.sys"
My System SpecsSystem Spec
20 Nov 2012   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Meridius1987 View Post
Hi kaktussoft. I dont have a w7 install dvd or system repair disc and i dont haue the any way to create one either. It was infected last thursday (15 november). Its the ukash virus as it comes up as a white screen with ukash saying its locked my systen and its cleaning it, and says i need to pay £100 to the state etc. When i try to start it in safe mode it automatically logs off imeditally and starts in noqmal mode again. I dont see any drivers saying "classpnp.sys"
Only thing to do is "system restore" to a date prior ot infection, so prior to 15 november.

power on your computer and tap F8 multiple times. You see a menu with "safe mode", "safe mode with networking" etc? "repair your computer" is also one of the options?
My System SpecsSystem Spec
20 Nov 2012   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

All I want you to do is System Restore
Create a system repair disc System Repair Disc - Create
Maybe a friend can make it or you can borrow it
Win7 installation disks can be found here Official Windows 7 SP1 ISO from Digital River ę My Digital Life

First try the F8 trick to find option "repair your computer"
My System SpecsSystem Spec
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 Help with the Ukash Virus Please




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