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Windows 7: HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA

12 Dec 2012   #11
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You will need to uninstall Combofix now.

Click on the Start button and then select Run from the menu. This will open up the Run box.
Copy/Paste combofix /uninstall (Please note that there is a space between combofix and /uninstall), click on the OK button or Enter on your keyboard.
You can now delete the ComboFix.exe program from your computer


My System SpecsSystem Spec
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12 Dec 2012   #12
Mike Lynch

Vista Ultimate 64 and Windows-7 both are 64 Bit
 
 

Thank you again!

Best regards,

Mike Lynch
My System SpecsSystem Spec
14 Dec 2012   #13
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Mike, set a clean restore point so you don't accidently get a bad one ... see tutorial here: System Protection Restore Points - Delete

Now, update Java! (look on the right hand side *JRE download*)
  • Download the latest version of Java Runtime Environment (JRE) 7u10.
    http://www.oracle.com/technetwork/ja...ads/index.html
  • Scroll over to the right (JRE)
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u10-windows-i586-p.exe to install the newest version.
My System SpecsSystem Spec
.

17 Dec 2012   #14
Mike Lynch

Vista Ultimate 64 and Windows-7 both are 64 Bit
 
 

Sorry to have to ask for more help.
I may not have de-installed the Software that we used to disinfect my System PROPERLY.
I say “may not have” because I do not remember; I’m 68 and loosing it quickly, "memory / pun".
The symptom I see is: 1 GB of Memory is not available for Windows-7 to use.
I have used the Hardware Form to insure it’s not a Hardware failure to include replacing the Memory.
If you will, please tell me how to de-install what we installed one more time.
If you can, perhaps consider what would cause 1GB of 4 GB’s to be “unavailable”.
I will include several Screen Shots.
Thanks again for your help and understanding.
Best regards,
Mike Lynch


Attached Thumbnails
HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-after-readyboost-removal.png   HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-windows-7.png  
My System SpecsSystem Spec
17 Dec 2012   #15
AlterUrEgo

Microsoft Windows 7 Ultimate 64-bit
 
 

Off the subject:
Looking at your resource monitor, I had a look at mine and I got 1 meg of Hardware Reserved memory and you have 1035 megs. Thats 1/4 of your physcial memory and probably bogging you down.
I would look into whats taking up that much memory.

My System SpecsSystem Spec
18 Dec 2012   #16
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote   Quote: Originally Posted by Mike Lynch View Post
Sorry to have to ask for more help.
I may not have de-installed the Software that we used to disinfect my System PROPERLY.
I say “may not have” because I do not remember; I’m 68 and loosing it quickly, "memory / pun".
The symptom I see is: 1 GB of Memory is not available for Windows-7 to use.
I have used the Hardware Form to insure it’s not a Hardware failure to include replacing the Memory.
If you will, please tell me how to de-install what we installed one more time.
If you can, perhaps consider what would cause 1GB of 4 GB’s to be “unavailable”.
I will include several Screen Shots.
Thanks again for your help and understanding.
Best regards,
Mike Lynch
Did you uninstall Combofix as instructed above?
Please scroll down in this link ComboFix: A guide and tutorial on using ComboFix
To uninstall ComboFix from Windows Vista or Windows 7 please perform the following steps:

Now, reboot/ restart your computer.
My System SpecsSystem Spec
20 Dec 2012   #17
Mike Lynch

Vista Ultimate 64 and Windows-7 both are 64 Bit
 
 

It appears like I had removed Combo, perhaps it's one of the other two?


Attached Thumbnails
HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-combofix.png  
My System SpecsSystem Spec
02 Jan 2013   #18
Mike Lynch

Vista Ultimate 64 and Windows-7 both are 64 Bit
 
 

The Link below solved my dilemma quickly and effectively.
If you have the same dilemma, ignore other recommendation and try this one first.
The Author of the Solution, “Nana Warp” cut through the fog and NAILED IT!
http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/9946daa7-6cc7-4c67-b4db-d9bc03c63ea6


Attached Thumbnails
HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-solved-1.png   HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-solved-2.png  
My System SpecsSystem Spec
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 HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA




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