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Windows 7: Can't delete two Avira folders

19 Dec 2012   #11
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I take it you cannot rename the folders as well? Or copy and paste them, or move them?

You might try this small program. I had to remember it's name. Has worked for some before.

MoveOnBoot Free - Rename/Move/Delete Locked Files on Reboot

A Guy


My System SpecsSystem Spec
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19 Dec 2012   #12
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I would like to see what may be blocking you from uninstalling/deleting the two left-over folders ...

Download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.
My System SpecsSystem Spec
19 Dec 2012   #13
bonkers72

Win 7 Premium 64 Bit
 
 

See attachments, Thanks for the help Jacee. A Guy thanks for your idea as well. Haven't tried it yet. Want to see the results of this first. Thanks.


Attached Files
File Type: txt attach.txt (14.5 KB, 9 views)
File Type: txt dds.txt (20.8 KB, 9 views)
My System SpecsSystem Spec
.

19 Dec 2012   #14
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I'll let Jacee do her thing, but you still have Avira, and active processes from it

Code:
============== Running Processes ===============
C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avshadow.exe
A Guy
My System SpecsSystem Spec
20 Dec 2012   #15
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Is your Windows 7 an update from Vista or XP?

Go into Services by typing services.msc in the start search box, click on the gear icon, then set everything associated with Avira to 'disable' ... make sure you've stopped the service too.

Let's get rid of some of the junk that's on this computer...
Download AdWareCleaner AdwCleaner Download to your desktop
1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
2.Click on Delete button.
3.Confirm each time with OK.
4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.


Next, download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Now, update Java! ...
  • Download the latest version of Java Runtime Environment (JRE) 7u10.
    Java SE Downloads
  • Scroll over to the right (JRE)
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u10-windows-i586-p.exe to install the newest version.

After doing all of the above, flush the DNS cache and restore MS's Hosts file:

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop.
Double click on the flush.bat file to run it.Vista and Windows 7... right click the .bat file and choose to run as Administrator. Your computer will reboot itself.

Now see if you can run Avira's removal tool to remove all left-overs. If it still doesn't work, uninstall Spybot s&d. How to uninstall? | Spybot © Then try again.

Let us know how you did
My System SpecsSystem Spec
20 Dec 2012   #16
bonkers72

Win 7 Premium 64 Bit
 
 

Thanks for the help Jacee. My Windows 7 version was a OEM clean install, not a update version. Next, I tried to stop the service for Avira but the stop service button is NOT active to use. Tried to disable Avira but access denied came up. Thought I'd stop there before I do any of the other stuff.
My System SpecsSystem Spec
25 Dec 2012   #17
bonkers72

Win 7 Premium 64 Bit
 
 

[QUOTE=A Guy;2219287]I take it you cannot rename the folders as well? Or copy and paste them, or move them?

Actually it looks like I am able to drag the folder completely to the desktop. When I try to delete it, it says : "The action can't be completed because the folder or file in it is open in another program" I get a different warning this time compared to the usual access denied.
My System SpecsSystem Spec
25 Dec 2012   #18
bonkers72

Win 7 Premium 64 Bit
 
 

Well this is where we are with this. Was able to delete the two folders. How? Not sure how I was able to do it. But after all the stuff Jacee had me try I ran the Avira registry cleaner and it still won't delete 17 keys. We'll just call it good. Just see my ADWCleaner report Jacee. Thanks for everyones help.


Attached Files
File Type: txt AdwCleaner[S1].txt (11.2 KB, 7 views)
My System SpecsSystem Spec
25 Dec 2012   #19
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Try running the CCleaner registry scan as well, worth a shot. As long as you don't have running Avira processes, a few leftover keys shouldn't be a huge issue. Confirm the Avira services are either gone, or set to disabled as well.

Can't delete two Avira folders-avira.jpg

You can also d/l Belarc Advisor and see if it detects Avira as a AV installed.

Belarc Advisor

Nice you got rid of Babylon and MyWeb Search as well. Your current AV didn't balk at installing because it detected another (Avira) , which is also a good sign. We'll see what Jacee has to say

A Guy


My System SpecsSystem Spec
26 Dec 2012   #20
bonkers72

Win 7 Premium 64 Bit
 
 

Yea I tried CCleaner......won't delete them. Only two keys show up on CCleaner. As far as Avira processes, they're stopped. Can't set to disable. Won't let me. Thanks for the help and input A Guy, B-72
My System SpecsSystem Spec
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 Can't delete two Avira folders




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