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Windows 7: Group policy grayed out, firewall off


05 Jan 2013   #1

Windows 7 Home Premium 64bit
 
 
Group policy grayed out, firewall off

Working on my son's laptop and it had some sort of virus and not group policy is not accessible, cannot turn on firewall nor update the virus software from MS. Looked at several solutions and none work. What is the skinny on what caused it and how do I fix? Thanks!

My System SpecsSystem Spec
.

06 Jan 2013   #2

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1 Pro
 
 

Do you remember the name of the virus?

D/L & make Windows Defender Offline on another PC that's clean & run it on the infected machine.

Windows Defender Offline

You can manually d/l the definitions for MSE here:

Install the latest Microsoft Security Essentials definition updates - Get the latest definitions - Microsoft Malware Protection Center

Another tool you could run is MS Safety Scanner

Microsoft Safety Scanner - Antivirus | Remove Spyware, Malware, Viruses Free
My System SpecsSystem Spec
07 Jan 2013   #3

Windows 7 Home Premium 64bit
 
 

Did not try the Defender, but the other two options showed that there was not any virus but the gray is still there and I cannot turn on the firewall. I tried to load Zone Alarm and that shut the Internet down completely with a basic load. I think ome was called something like Im Yahoo and I forget the other one. Very exasperating!
My System SpecsSystem Spec
.


08 Jan 2013   #4
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

First, completely uninstall ZoneAlarm How to Completely Uninstall Zonealarm Free Firewall: 12 steps

Type services.msc in the start search box, click on the 'services' icon ... scroll down to Windows Firewall, right click> choose Properties> in the dropdown bar, set it to Automatic, then click start.

Next, I'd like you to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
My System SpecsSystem Spec
16 Jan 2013   #5

Windows 7 Home Premium 64bit
 
 

No threats found ;-(
My System SpecsSystem Spec
16 Jan 2013   #6

Windows 7 Home Premium 64bit
 
 

Just updated my IOBIT malware fighter and it found FunMoods and Babylon Toolbar and cleaned them. Will reboot and see what happens.
My System SpecsSystem Spec
17 Jan 2013   #7

Windows 7 Home Premium
 
 

MavMin,

You will more than likely have damage caused by the virus. It would help if you knew what the virus was.


Please do the following to see if something needs fixing:

Download: Farbar Service Scanner


Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
My System SpecsSystem Spec
17 Jan 2013   #8

Windows 7 Home Premium
 
 

By any chance, are you using an Internet security suite? If so, which one?

The reason for asking is that it may not be compatible with the Windows Action Center, and the program may have disabled the firewall.

Not knowing any more specifics, malware damage is probably the cause, though.
My System SpecsSystem Spec
17 Jan 2013   #9

Windows 7 Home Premium 64bit
 
 
Service Check

Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
17 Jan 2013   #10

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by MavMin View Post
Just updated my IOBIT malware fighter and it found FunMoods and Babylon Toolbar and cleaned them. Will reboot and see what happens.
Nothing changed
My System SpecsSystem Spec
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 Group policy grayed out, firewall off




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