Norton worked for hours removing a bad virus form my machine. When I got back into Chrome, there is a malware plugin, Coupon Companion Plugin, that cannot be removed. There is no trash can icon next to it. I've been searching for an hour for a solution to removing a stubborn plugin from Chrome. My computer experience is becoming a nightmare. Your suggestions to fix this problem will be greatly appreciated. ec
1. Exit Google Chrome completely.
2. Enter the keyboard short cut Windows key+E to open Windows Explorer.
3. In the Windows Explorer window that appears enter the following in the address bar.4. Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."Code:%LOCALAPPDATA%\Google\Chrome\User Data\
5. Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.
Then check if the problem still persists.
ellenc,
If no luck, try the following, andd we will remove it manually:
Please download OTL from one of the links below:
http://oldtimer.geekstogo.com/OTL.exe
http://oldtimer.geekstogo.com/OTL.com (renamed version)
Save the program to the Desktop.
Right-click and select 'Run as Administrator'
Click the Scan All Users checkbox.
Push the Run Scan button.
Two reports appear:
- OTL.txt <-- Opened on the Desktop
- Extra.txt <-- Minimized on the TaskBar
Please post the OTL.txt and Extra.txt reports in your reply.
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