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Windows 7: (PUP.Datamngr) how can i get rid of this

03 Feb 2013   #31

Windows 7 Home Premium
 
 

iceman087,

The reports look as if their corresponding program did its job.

However, although the programs you already ran are coming up clean, malware could still be lurking somewhere, particularly in the form of a Rootkit.

So, let’s take a look before Windows starts…

Need some info from you:
Do you have the Repair your computer option in the Advanced Boot Options menu?

To find out:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
Is the Repair your computer option listed?

If you do not have the option, do you have your Windows 7 installation CD/DVD available?

And last, do you have a USB flash drive, and access to another computer that is not infected?

My System SpecsSystem Spec
03 Feb 2013   #32

windows 7 home premium 64 bit
 
 

i do have the option i believe.remember seeing it there
My System SpecsSystem Spec
03 Feb 2013   #33

Windows 7 Home Premium
 
 

Will you get the OTL - Run Fix report first, and post it?

Thanks.
My System SpecsSystem Spec
.


03 Feb 2013   #34

Windows 7 Home Premium
 
 

You may want to print these instructions so you can have access to follow them.
Also, you may want to read them once befor you apply them.

Please plug a flash drive into a clean computer.




Go to Start > Computer
  • Double-click Computer, and select the flash drive.
  • Right-click and select: Format
  • Press Start on the Format prompt..
Next, download Farbar Recovery Scan Tool:
Farbar Recovery Scan Tool Download
Select the 64-bit download.

Save the program to the >>> USB flash drive.
Remove the drive from the clean computer.

Next, plug the flash drive into the infected computer.


>>>Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select your language settings, and click: Next
  • Select your User account and click: OK (If you did not set a password, leave blank.)
On the System Recovery Options menu you get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Scan your computer's memory for errors.
  • Command Prompt
Select: Command Prompt
  • In the Command window, at the bliking cursor type notepad and press: Enter
  • In Notepad, under the File menu select: Open
  • Double-click Computer, find the flash drive letter, remember what letter it is, click on it, and press: Open
  • Close out of Notepad.
  • Click the Command window
  • Type x:\frst64.exe, and press: Enter
    Note: Replace the drive letter x with the drive letter of your flash drive!
The tool starts and prepares to run. Follow the prompts.
  • Click Yes to the disclaimer.
  • Press: Scan
  • When done, the program saves the FRST.txt report, on the flash drive.
Click the Command prompt window, and type exit, and press: Enter

Back at the System Recovery Options, press: Restart

When the computer boots back into Windows, please provide the FRST.txt in your reply.
It is located in the USB flash drive.
My System SpecsSystem Spec
03 Feb 2013   #35

Windows 7 Home Premium
 
 

Have to go get some lunch, will be checking this thread as soon as I get back.
My System SpecsSystem Spec
03 Feb 2013   #36

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by cottonball View Post
Will you get the OTL - Run Fix report first, and post it?

Thanks.
here it is


Attached Files
File Type: log 02032013_120221.log (8.9 KB, 3 views)
My System SpecsSystem Spec
03 Feb 2013   #37

windows 7 home premium 64 bit
 
 

maylewarebytes wont do a full scan,it causes my computer to reboot so i did a quick scan again and it didnt find anything...could that pup be causing this?
My System SpecsSystem Spec
03 Feb 2013   #38
Microsoft MVP

 

Try it in Safe Mode.

I'd also run the Windows Defender Offline from bootable CD since infection may be interfering with scan while OS is running.
My System SpecsSystem Spec
03 Feb 2013   #39

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Try it in Safe Mode.

I'd also run the Windows Defender Offline from bootable CD since infection may be interfering with scan while OS is running.
i did the wdoffline thing
My System SpecsSystem Spec
03 Feb 2013   #40

windows 7 home premium 64 bit
 
 

i cant do much more tonight guys,ill be back tommorrow.i cownloade that program and put it oj my flashdrive so ill try thattommorrow.ill check back here first to see ifyou guys leave anymore info.thanks for your help.
My System SpecsSystem Spec
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 (PUP.Datamngr) how can i get rid of this





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