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Windows 7: Unable to delete key/string from registry

04 Feb 2013   #1
keebsuk

Windows 7 Home Premium 64bit
 
 
Unable to delete key/string from registry

Here is a problem that I have been struggling with all evening and I need some help please.

I deleted Zone Alarm Extreme Security using Revo Uninstaller, I managed to get rid of everything bar a folder containing 1 dll file (in Program Files (64) and its registry settings.

CCleaner and Revo cannot remove them, I have tried manually but I get a big folder saying I need permission from SYSTEM.

I know a little about the registry but the rest is out of my comfort zone. Are there any brave souls prepared to tell me how I get rid of the final piece of Zone Alarm crap from my system?

I hope this all made sense, its been a long day and I have a doozy of a headache incoming.

In advance I thank you,

Andy


My System SpecsSystem Spec
05 Feb 2013   #2
gigagiggles

Windows 7 Home Premium x64
 
 

Was there an instruction to reboot at any time during the removal process of Zone Alarm? Have you rebooted since the removal? Sometimes that is needed to unhook the .dll that was installed and loaded on startup.
My System SpecsSystem Spec
05 Feb 2013   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Try Safe Mode.
My System SpecsSystem Spec
05 Feb 2013   #4
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Most AV apps self-protect and unless you take specific steps to uninstall, the leave stuff behind.

Try this Self-Service Support answer over at Zone Alarm
My System SpecsSystem Spec
05 Feb 2013   #5
keebsuk

Windows 7 Home Premium 64bit
 
 

Many thanks for the replies, I appreciate your time guys.

LB, I have tried safe mode to no avail.

Slay, thank you mate. I will try the Zone Alarm Sweeper.

Andy
My System SpecsSystem Spec
05 Feb 2013   #6
DavidE

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

Your issue may be due to needing permission from SYSTEM.
Can you change the owner to your Admin account, and then delete it?
Take a look at this tutorial by Brink and see if it helps.
Take Ownership of file
My System SpecsSystem Spec
05 Feb 2013   #7
keebsuk

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by DavidW7ncus View Post
Your issue may be due to needing permission from SYSTEM.
Can you change the owner to your Admin account, and then delete it?
Take a look at this tutorial by Brink and see if it helps.
Take Ownership of file

I will David and many thanks for this

Andy
My System SpecsSystem Spec
05 Feb 2013   #8
keebsuk

Windows 7 Home Premium 64bit
 
 

Well I did It!!!

It was a combination of the help from you guys and my OCD when looking through the registry in Safe Mode lol!

Many thanks for all the advice guys, this is why this forum is the best

Andy
My System SpecsSystem Spec
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 Unable to delete key/string from registry




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