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Windows 7: Windows 7 home premium 64-bit infected with hackers,malware and more..

09 Feb 2013   #1
igotissues911

windows 7 home premium 64-bit
 
 
Windows 7 home premium 64-bit infected with hackers,malware and more..

Hi, I really am having the worst problem! I have tried everything to fix it. I am in desperate need of assistance. I have a hacker maybe several it won't even let me download anti virus software from norton or mcafee on top of that i have a malware delta search i uninstalled it everywhere and its still sitting ,mockingly in a grey shadow inside the default drowser search box but not all the time and its not in the browser conrtol settings and i have found several user groups in my folder/files property and one with just a long configueration of numbers disappears as soon as I hit the security tab and "they" changed my control panel where it used to say system and security it now just says system and when I tried to follow directions on how to remove my "issues' what i'm told to click on is not there . Oh and I keep getting the 24/7 help web message sayinG object error and it won't let me click on anything but windows to restart it.I hope I didn't overload anybody or confuse anyone i'm just at my wits end been trying to fix this problem for 2 days now, thats when I KNEW I had a hacker cause all thesE new files and folders and the deleted items were back and so on please help I can't afford to lose my computer thank you in advance to anyone who can offer any help at all.


My System SpecsSystem Spec
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09 Feb 2013   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello igotissues and welcome to Seven Forums.

I would recommend you try Windows Defender Offline. It's a free utility from Microsoft that can scan your computer before the operating system and most malware starts up. You'll need to create the boot disk on a machine that is malware free and is running the same architecture as your infected machine. You would also have to change the boot order on the infected machine so it boots from the CD/DVD drive as first option.

Windows Defender Offline

Depending on how severely your machine is infected, you may not have any other choice but to completely wipe the hard drive and do a clean install. But try running the WDO scan first and see what happens.
My System SpecsSystem Spec
09 Feb 2013   #3
cottonball

Windows 7 Home Premium
 
 

Let's see what your system shows with the following short scan...


Please download RogueKiller:
Tlcharger RogueKiller (Site Officiel)

When you get to the website, go to where it says:
(Download link) Lien de téléchargement:

Select the x64 version for your 64-bit system.
Click the dark-blue button to download.
Save to the Desktop.

Close all windows and browsers.
Right-click and select: Run as Administrator

At the program console, press: SCAN

When done, a report opens on the Desktop: RKreport.txt

Please provide the RKreport.txt (Mode: Scan) in your reply.
My System SpecsSystem Spec
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 Windows 7 home premium 64-bit infected with hackers,malware and more..




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