Windows 7 home premium 64-bit infected with hackers,malware and more..

Hi, I really am having the worst problem! I have tried everything to fix it. I am in desperate need of assistance. I have a hacker maybe several it won't even let me download anti virus software from norton or mcafee on top of that i have a malware delta search i uninstalled it everywhere and its still sitting ,mockingly in a grey shadow inside the default drowser search box but not all the time and its not in the browser conrtol settings and i have found several user groups in my folder/files property and one with just a long configueration of numbers disappears as soon as I hit the security tab and "they" changed my control panel where it used to say system and security it now just says system and when I tried to follow directions on how to remove my "issues' what i'm told to click on is not there . Oh and I keep getting the 24/7 help web message sayinG object error and it won't let me click on anything but windows to restart it.I hope I didn't overload anybody or confuse anyone i'm just at my wits end been trying to fix this problem for 2 days now, thats when I KNEW I had a hacker cause all thesE new files and folders and the deleted items were back and so on please help I can't afford to lose my computer thank you in advance to anyone who can offer any help at all.

Hello igotissues and welcome to Seven Forums.

I would recommend you try Windows Defender Offline. It's a free utility from Microsoft that can scan your computer before the operating system and most malware starts up. You'll need to create the boot disk on a machine that is malware free and is running the same architecture as your infected machine. You would also have to change the boot order on the infected machine so it boots from the CD/DVD drive as first option.

Windows Defender Offline

Depending on how severely your machine is infected, you may not have any other choice but to completely wipe the hard drive and do a clean install. But try running the WDO scan first and see what happens.