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Windows 7: I can't install Microsoft Security Essentials

16 Feb 2013   #11
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

Quote   Quote: Originally Posted by whs View Post
Defender and MSE is the SAME thing. If you have Defender, you cannot install MSE because it is the same MsMpEng.exe process.
They are the same in Windows 8. In Windows 7 MSE is a combination of Windows Defender and an Anti-Virus program and MSE will disable Windows Defender when it is installed as it replaces its function.

Jim


My System SpecsSystem Spec
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16 Feb 2013   #12
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

0x80070643 occurs when there are problems with either the .msi installer or any of the versions of .NET Framework: Error codes 0x80070643 or 0x643

If you don't feel it is a .msi or .NET problem have you seen this?
Installation Error 0x80070643 - when installing Microsoft Security Essentials. - Microsoft Community

You wanted to create an install log to see what was stopping the MSE install process, you may find your answer here, msseInstall.log, find it here:
Quote:
(Vista/W7) - \ProgramData\Microsoft\Microsoft Security Essentials\Support\msseInstall.log
Make sure to unhide: Hidden Files and Folders - Show or Hide first.

Or you can use ProcessExplorer


You may still have left over bits of MSE in its original spot on HDD #1, and the mse installer is seeing them when trying to install to HDD #2. You can try running these fixit's to clean them out.

There is a fixit for version 1 here: How to manually uninstall Microsoft Security Essentials 1.0.1963 if you cannot uninstall it by using the Add or Remove Programs item

Version 2 here: How to manually uninstall Microsoft Security Essentials 2.0.1963 if you cannot uninstall it by using the Add or Remove Programs item

If you want to make sure onecare is gone try: OneCare install cleanup tool
Its good for XP/Vista so it should work for 7, but it is up to you to try it.

And, as Layback stated:
Quote:
To the best of my knowledge MSE must be installed on the disk and partition Windows 7 is installed on.
I'm still looking to see if it can be done.
My System SpecsSystem Spec
16 Feb 2013   #13
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Hi KCav .... Let's look at a couple of things.

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

Next, download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.
My System SpecsSystem Spec
.

23 Feb 2013   #14
KCav

Windows 7 Professional 64-bit SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Let us know how things go for you.
I have uninstalled everyting but Windows and Microsoft Office; run clearner after cleaner, down loaded MSE from the MS website, and when I run the installation procedure it fails to complete the installation. It shuts down. The only thing I haven't done is log what is happening. Can someone tell me how to create a log file that records what files are being opened and where the failure occurs.

KC
My System SpecsSystem Spec
23 Feb 2013   #15
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

KC,

Try this Fix-it: Fix problems with programs that can't be installed or uninstalled It is the replacement for the old Windows Installer Cleanup Utility (MSICUU2.EXE) that sometimes lead to more problems. I was having trouble uninstalling java on my nieces machine and it worked.

It found a couple of bad registry keys and patched another.

information   Information
Important The Windows Installer Cleanup utility (MSICUU2.exe) that was previously referred to in this article was discontinued. Although the Windows Installer Cleanup utility resolved some installation problems, it sometimes damaged other components that were installed on the computer. Because of this, the tool was removed from the Microsoft Download Center. The Program Install and Uninstall troubleshooter is a replacement for that utility.

Source: How to troubleshoot problems when you install or uninstall programs on a Windows-based computer



EDIT:
I realized I didn't answer your question about creating a log file, would this help?
Creating an Error Log File for a Software Installation.

Here's a list of error codes: List of Error Codes and Error Messages for Windows Installer Processes
My System SpecsSystem Spec
24 Feb 2013   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Can you post one of these from your computer.

My System SpecsSystem Spec
24 Feb 2013   #17
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote   Quote: Originally Posted by KCav View Post
Quote   Quote: Originally Posted by Layback Bear View Post
Let us know how things go for you.
I have uninstalled everyting but Windows and Microsoft Office; run clearner after cleaner, down loaded MSE from the MS website, and when I run the installation procedure it fails to complete the installation. It shuts down. The only thing I haven't done is log what is happening. Can someone tell me how to create a log file that records what files are being opened and where the failure occurs.

KC
Yes, if you follow my above instuctions.
My System SpecsSystem Spec
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 I can't install Microsoft Security Essentials




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