Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: cannot unlock taskbar or make changes in Start menu properties

04 Mar 2013   #31
cottonball

Windows 7 Home Premium
 
 

omegatx,

Thanks for the update.

Restoring the PC to factory condition is a good move.

From the get-go, had a hunch that there was more than met the eye here. As mentioned before, using System Restore to get rid of certain malware is sometimes risky. There may be infected RPs, and you can tap right into them. However, that is water under the bridge.

When you get back to factory defaults, you are welcomed to come back and we can run a proggie or two that can dig deep to make sure nothing shows up.

Or, if you feel comfortable the way things are, or, develop malware problems at a later time, give us a holler!!


Also, if you wish to give this old dog a bone (rep) do so by using the scale icon above (in the middle). Thanks!


My System SpecsSystem Spec
.
05 Mar 2013   #32
omegatx

Win 7 Pro 64
 
 

OK, I restored the PC and am installing software. I will get back to you soon for the additional malware progs or any other apps. I am not sure how to give you the "dog bone" rating? I looked around the message as well as the Forum top, but could not find a link. I clicked on the dog icon, but it took me to a german site. Please supply more details and I will respond...

Thanks again for all the help... Paul...
---
My System SpecsSystem Spec
05 Mar 2013   #33
cottonball

Windows 7 Home Premium
 
 

Will be waiting for you when you get done.

Look at your last post, and you should see the following. It is the icon in the middle, a miniature scale:


Attached Images
cannot unlock taskbar or make changes in Start menu properties-rep.png 
My System SpecsSystem Spec
.

06 Mar 2013   #34
omegatx

Win 7 Pro 64
 
 

Latest update. Restored back to factory image. During re-install of apps, I went to carbonite to sign in and re-download the software. The second time I went back to Carbonite, my Vipre vurus app alerted me that it had blocked a trojan (much like what happened before the DOJ mess). I quickly closed MSIE browser and clicked on details. Vipre stated the trojan attempted to change what appeared to be a cookie? The trojan name contained carbonite. So I emptied my cache and dumped my cookies. Have not had any other instances, but now I am really spooked. Vipre log shows an item was quarentined at the same time. I have included two txt files from the log. The blocking and the quarentine. Kind of spooked as you can imagine.


Attached Files
File Type: txt VipreBlockedTrojan_3_5_13.txt (1.6 KB, 1 views)
File Type: txt VipreQuarantineEvent.txt (235 Bytes, 1 views)
My System SpecsSystem Spec
06 Mar 2013   #35
cottonball

Windows 7 Home Premium
 
 

You did the right thing.

Let's take a look at the system running a special tool...

Do you have the Repair your computer option in the Advanced Boot Options menu?

To find out:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
Is the Repair your computer option listed?


>>> If you have the Repair your computer option, please run FRST from your bootable computer, as follows:
(You may want to print these instructions for reference after the process starts.)

First, please check the size an name of the Hard Drive that has Windows Seven installed.
Start > double-click: Computer (Take note of the info.)

Next, download the Farbar Recovery Scan Tool:
Farbar Recovery Scan Tool Download
Select the version that applies to computer (64-bit)

Save FRST.exe to the Desktop

Right-click Start, and select: Open Windows Explorer
Look for drive C:\
On the Desktop, right-click FRST.exe, and move it into C:\
Confirm that FRST.exe is in C:\.

Restart the computer.

Tap the F8 key until the Advanced Boot Options menu appears.
Select: Repair your Computer
Select language settings, and User account. (In the User Account leave the passworrd field blank, if you do not have one.)

On the System Recovery Options menu, select: Command Prompt

In the Command Prompt window, at the blinking cursor, type: notepad

In Notepad, under the File menu select: Open
Double-click: Computer
Double-click on the OS drive (May not show as C:\ in the Recovery Environment, but you have its name and size to recognize it)
Press: Open

At the Command Prompt window type: X:\frst64.exe, and press: Enter
(Replace X with the letter of drive that showed.)

The tool starts and presents a prompt with:
The tool is setting up to read the Local Disk. Please wait...

Click OK to continue.

When presented with the disclaimer, press: Yes

When the FRST console appears, press the Scan button.

Once the scan finishes, a prompt appears stating:
Scan completed. The frst.txt has been saved in the same location FRST tool is run.

Close this prompt. Notepad shows that a log was created.

Close FRST, and close everything else except System Recovery Options.
Press: Restart


Back in Windows, right-click Start, and select: Open Windows Explorer
Look for drive C:\, and open it.
A folder named: FRST is there.

Inside the FRST folder, there are three folders.
One of them is named: Logs

Open the Logs folder to find the text document resulting from the scan.

Please post the FRST.txt in your reply.
My System SpecsSystem Spec
06 Mar 2013   #36
omegatx

Win 7 Pro 64
 
 

See the attached files for more...

See info file for background... HELP!!!
My System SpecsSystem Spec
06 Mar 2013   #37
cottonball

Windows 7 Home Premium
 
 

omegatx,

Vipre is recognizing the following:
Trojan.HTML.Framer.do:
It exploits PDF or Flash vulnerabilities
Trojan.JS.Obfuscator.aa
May be hosted on a website and run when you access it.

Please download CCleaner:
CCleaner - Standard
Save to the Desktop.

Double-click the downloaded setup file to install.

On the program console, select Options > Advanced

Uncheck: Only delete files in Windows Temp folder older than 24 hours

Go back to: Cleanup (left side)
Press: Run Cleaner

A notice appears advising this process permanently deletes files...
Click: OK

Exit when done scanning and cleaning the system.


~~~~
Next, download Security Check:
http://screen317.spywareinfoforum.org/SecurityCheck.exe
Save to the Desktop.

Double-click SecurityCheck.exe and follow the onscreen instructions (on the black screen).
When done, a Notepad document opens automatically: checkup.txt
Please post the contents of checkup.txt in your reply.


~~~~
Please download Emsisoft Anti-Malware Free edition 7.0.0.18:
http://www.majorgeeks.com/Emsisoft_A...ion_d4281.html
Save to the Desktop.

Double-click on the a2FreeSetup.exe.cgzgic1 icon to install the program.
After the program is installed, you are asked the mode you wish to use Emsisoft Anti-Malware.
Click on: Freeware mode

On the next prompt, uncheck:
Join the Anti-Malware Network
Update additional languages

Click: Next

Update Emsisoft Anti-Malware.

When the updates are completed, click on: Clean computer now

Emsisoft Anti-Malware starts to load its scanning engine and then displays a screen asking what type of scan you would like to perform:



Please select: Deep Scan

Click on the Scan button.

Emsisoft Anti-Malware now starts to scan your computer for rootkits and malware.

When the scan finishes, the program displays the scan results with any infections found.



Click: Quarantine selected objects (If the option is available)
(Please do not delete anything!)

Click: View results

If Emsisoft prompts you to reboot your computer to finish the clean up process, please allow it to do so.

Please provide the Emisoft report in your reply..


~~~~
As this infection is known to be installed by vulnerabilities in out-dated and insecure programs,
it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer.
A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:
http://www.bleepingcomputer.com/tuto...h-secunia-psi/


~~~~
Option: Use if Emsisoft does not run on your computer.

Download Malwarebytes Anti-Malware (MBAM):
Downloading Malwarebytes Anti-Malware
Save to the Desktop.

If you already installed MBAM, launch the program.

MBAM may make changes to the Registry as part of its disinfection routine.
If using other security programs that detect Registry changes, they may interfere or alert you. Permit the program to allow the changes, or, temporarily disable:
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - BleepingComputer.com

When MBAM starts, you are asked to update the program.
Press OK, and continue.

On the Scanner tab:
Select the Perform Quick Scan option.
Then click on the Scan button.

If asked to select the drives to scan, leave all the drives selected.

Next, click on the Start Scan button.

The scan may take some time to complete, so please be patient.

When finished, a message box shows: The scan completed successfully. Click 'Show Results' to display all objects found.
Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:
Click on the Show Results button to see a list of any malware found.

Make sure everything is checked, and click: Remove Selected

When removal is completed, a report opens in Notepad.
The log is also automatically saved and can be viewed by clicking the Logs tab.

Please provide the entire contents of the MBAM report in your reply.

Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you are asked to reboot the computer so MBAM can proceed with the disinfection process. If asked to do this, please do so immediately. Failure to reboot normally (not into safe mode) prevents MBAM from removing all the malware.
My System SpecsSystem Spec
07 Mar 2013   #38
omegatx

Win 7 Pro 64
 
 

Quote   Quote: Originally Posted by cottonball View Post
You did the right thing.

Let's take a look at the system running a special tool...

Do you have the Repair your computer option in the Advanced Boot Options menu?

To find out:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
Is the Repair your computer option listed?


>>> If you have the Repair your computer option, please run FRST from your bootable computer, as follows:
(You may want to print these instructions for reference after the process starts.)

First, please check the size an name of the Hard Drive that has Windows Seven installed.
Start > double-click: Computer (Take note of the info.)

Next, download the Farbar Recovery Scan Tool:
Farbar Recovery Scan Tool Download
Select the version that applies to computer (64-bit)

Save FRST.exe to the Desktop

Right-click Start, and select: Open Windows Explorer
Look for drive C:\
On the Desktop, right-click FRST.exe, and move it into C:\
Confirm that FRST.exe is in C:\.

Restart the computer.

Tap the F8 key until the Advanced Boot Options menu appears.
Select: Repair your Computer
Select language settings, and User account. (In the User Account leave the passworrd field blank, if you do not have one.)

On the System Recovery Options menu, select: Command Prompt

In the Command Prompt window, at the blinking cursor, type: notepad

In Notepad, under the File menu select: Open
Double-click: Computer
Double-click on the OS drive (May not show as C:\ in the Recovery Environment, but you have its name and size to recognize it)
Press: Open

At the Command Prompt window type: X:\frst64.exe, and press: Enter
(Replace X with the letter of drive that showed.)

The tool starts and presents a prompt with:
The tool is setting up to read the Local Disk. Please wait...

Click OK to continue.

When presented with the disclaimer, press: Yes

When the FRST console appears, press the Scan button.

Once the scan finishes, a prompt appears stating:
Scan completed. The frst.txt has been saved in the same location FRST tool is run.

Close this prompt. Notepad shows that a log was created.

Close FRST, and close everything else except System Recovery Options.
Press: Restart


Back in Windows, right-click Start, and select: Open Windows Explorer
Look for drive C:\, and open it.
A folder named: FRST is there.

Inside the FRST folder, there are three folders.
One of them is named: Logs

Open the Logs folder to find the text document resulting from the scan.

Please post the FRST.txt in your reply.
Does it matter in what order I run your suggestions? This one is a little more complex, so would prefer to run the later ones first... Paul...
---
My System SpecsSystem Spec
07 Mar 2013   #39
cottonball

Windows 7 Home Premium
 
 

omegatx,

Press on with the instructions in Post #37 (the last one).

Depending on what these programs show, we can go back to FRST.
My System SpecsSystem Spec
07 Mar 2013   #40
omegatx

Win 7 Pro 64
 
 

I am going to run all of the MS updates, since I restored the PC from a 2010 Win 7 pro factory image. The Emsisoft Malware will only run if I have some of the updates (service pack I think). I will get back as soon as I run the updates.

In the meantime, I did run the Security Check. The report is below:

Results of screen317's Security Check version 0.99.60
Windows 7 x64 (UAC is enabled)
Out of date service pack!!
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
GFI Software VIPRE
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.70.0.1100
Java 7 Update 17
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Reader XI
Google Chrome 25.0.1364.152
````````Process Check: objlist.exe by Laurent````````
CheckPoint ZoneAlarm vsmon.exe
CheckPoint ZoneAlarm zatray.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````
My System SpecsSystem Spec
Reply

 cannot unlock taskbar or make changes in Start menu properties




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
How do I make shortcuts to pinned taskbar items to Start menu?
*If this is in the wrong forum, please tell me which one to put it in. Okay, forgive me if the title is a little hard to understand. Yesterday I made a huge mistake by going to Taskbar and Start Menu and unchecking both "Store and display recently opened programs in the Start menu" and "Store and...
General Discussion
Cannot pin to taskbar, start menu or unlock taskbar
I have a client that has laptop with windows 7 Pro. He had a faulty network card, so I have added a new, usb network card. That said, He can not pin anything to taskbar or start menu. I cleared both folders of shortcuts(567 of them) but to no avail. He also has no options under his desktop...
General Discussion
Taskbar and Start Menu Properties problem
Recently opened programs does not appear in the start menu. Windows help shows Click to open Taskbar and Start Menu Properties. Click the Start Menu tab, and then click Customize. In the Customize Start Menu dialog box, in the Number of recent programs to display box, enter the number of...
General Discussion
Start Menu Properties Shortcut - Create
How to Create a Start Menu Properties Shortcut in Windows 7 and Vista This will show you how to download or create a Start Menu Properties shortcut in Windows 7 and Vista. You can also Pin to Taskbar or Pin to Start Menu this shortcut, or move where you like for easy use. EXAMPLE:...
Tutorials
Can't remember how to unlock Start Menu
Sometimes although very rarely, when I'm a little sleepy I accidentally drag instead of left-clicking and a couple times so far, I've accidentally dropped items into folders as a result from this. On most occasions I was still able to figure out how to undo my clumsiness, however. Anyway, I...
Customization
problem with taskbar and start menu properties
Hi, I have a problem with my taskbar and start menu properties, I can't choose the options in taskbar buttons, here's the screenshot: http://i49.tinypic.com/t8q7b8.jpg Anyone know how to solve the problem? Thanks:)
Customization


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:53.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App