Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: kasparsky updating problem

08 Mar 2013   #51
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

I think I see what is going on - the original install of the KIS was on the dead machine - right so you tried to install KIS from a download site or disk to your new machine using the code from the old machine's version??

Now I can tell you straight up that you should have got onto the Kaspersky site in Melbourne - on that contact number I sent you and explained the situation before you went ahead and downloaded the KIS 2013.

Which is just about what Jacee is saying.

They would have then reset it at their end and let you know how to go about activating that download after you did it using that code you had for the other machine.

I did this with the KIS I installed on the machine I rebuilt and sent to my brother in England and only to find out about the regional issue (Aussie regional version does not work over there) , and so I was able to use all three licences that I bought at that time for my machines back here.

However I can appreciate that you would not have been aware that this is what you needed to do, and well none of us are perfect eh? least of all me.

When you do get it fixed and if you still want that config let me know.

John


My System SpecsSystem Spec
.
08 Mar 2013   #52
frodi

Windows 7 Home Premium 64 bit
 
 

Hi ICit2lol, I rang that number, all I got was a recorded message telling me to press #1 or2 or3, you know the procedure. I pressed the required number and got another recorded message telling me to use their email. I did send an email and got a message that it had been forwarded to Support. Waiting-waiting-wai........
My System SpecsSystem Spec
08 Mar 2013   #53
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by frodi View Post
Hi ICit2lol, I rang that number, all I got was a recorded message telling me to press #1 or2 or3, you know the procedure. I pressed the required number and got another recorded message telling me to use their email. I did send an email and got a message that it had been forwarded to Support. Waiting-waiting-wai........
Look I will see if I can dig it out as I have spoken to them loads of times. But answer Jacee anyway as she has posted a message for you.

As a matter of interest did you try both those numbers or just the top one? as I am pretty sure it is the lower one 1300 762 833 and do be prepared to wait.

http://www.kaspersky.com/au/about/contactinfo/
My System SpecsSystem Spec
.

08 Mar 2013   #54
frodi

Windows 7 Home Premium 64 bit
 
 

Lol ICit2, I get a "webpage cannot be found".
My System SpecsSystem Spec
08 Mar 2013   #55
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Oh dear, it loads just fine for me!
My System SpecsSystem Spec
08 Mar 2013   #56
frodi

Windows 7 Home Premium 64 bit
 
 

I won't load from the laptop either, very strange.
My System SpecsSystem Spec
08 Mar 2013   #57
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

  • Download OTL http://oldtimer.geekstogo.com/OTL.exe *save* to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
      Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.
My System SpecsSystem Spec
08 Mar 2013   #58
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Just wondering while you are doing what Jacee has asked who is your provider??

In any case for Monday the numbers are 1st - 1300-762-833 or 2nd - 1300-930-655 I have dealt with Nadia and or Simon on most occasions. But since I haven't been onto them for a while it could be someone else. But you need to speak to - first sales and then / or tech support - sales I have found the most helpful.

Sorry Jacee for OT.
My System SpecsSystem Spec
08 Mar 2013   #59
frodi

Windows 7 Home Premium 64 bit
 
 

These are very large files, so have zipped this one.


Attached Files
File Type: zip OTL Extras logfile created on.zip (30.3 KB, 6 views)
My System SpecsSystem Spec
08 Mar 2013   #60
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Now I could be wrong but I do believe I saw recently that Kaspersky and Firefox are not real pals as I noticed some refs to it within those files.

Yes I did here is one ref Firefox 16/17 add-ons & Kaspersky - Kaspersky Lab Forum &

Is Firefox 16.0.1 compatible with Kaspersky Safe Money , Kaspersky Virtual Keyboard, and Kaspersky URL Advisor? | Firefox Support Forum | Mozilla Support

I don't know what Jacee thinks and I would wait for her reply but I would be dumping FF for the time being.
My System SpecsSystem Spec
Reply

 kasparsky updating problem




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Sound problem while updating
Hi, I'm new,so I don't know do I need to post here or in Drivers section. Week ago my microphone has broken.So I went to update it and I got the latest driver of it it's not working again and I can't hear anything,after that I need to Roll Back Driver.I did same for Sound driver and it is...
Sound & Audio
window updating problem
When I turn ed on My Computer After beening off For A Week, It Started The Auto Windows Updates,The Problem Is It Still Saying Its Updating 1 Of 8 Updates An Its Been All Day (8) hrs So Far An it Hasn't Finished One Update I Tryed The safe Mode F8 But That Won't Work ,So I Can,t Get Into The Fix it...
Windows Updates & Activation
Updating ATI VGA Drivers, Will I get any problem?
Hi there people!! I would like to upgrade my VGA drivers, so I can see if I get better performance on some stuff (like games and so...)... the problem is that in Acer.com they have no upgrades for my model (in my sig), so, I was willig that the generic drivers provided in AMD can do for my...
Drivers
Problem updating to SP1 x64 update
I have three computers running Windows 7 and I cannot get them to update to the SP1 update that is available. One pc is Windows 7 Pro x64, and the other two are Windows 7 Ultimate x64. The update is Windows 7 Service Pack 1 x64-based Systems (KB976932). I click install update and then it will set...
Windows Updates & Activation
Problem updating
my college allows us students to install for free genuine windows software.i downloaded windows 7 from the website with the product name windows 7 beta.after installing i could see in my lower right corner the following windows 7 For testing purposes only.Build 7000 i used windows update,...
Installation & Setup
TV guide updating problem
My MC has been trying to update the tv guide for couple of days and seems it never succeeds. Anyone else has encountered the same problem?
Media Center


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App