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Windows 7: kasparsky updating problem

09 Mar 2013   #71
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by frodi View Post
I searched for ff and that is how they were brought up.
You mean the ADW or search from the Windows Start globe?

Sorry mate but I am having a job getting the hang of this again.

Do you know how to look in the "regedit" registry entries? I don't want you to go in there and start deleting stuff or anything but see what is in the listings.


My System SpecsSystem Spec
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09 Mar 2013   #72
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote:
Generally OTL is used as an initial diagnosis tool at the start of a problem analysis. It is helpful not only in the identification of malware but also in telling you some useful information about the user's computer. However, especially when another tool has been used as a starter, OTL can be used as a follow up tool to add to the understanding of a machine's infection and allow for fixes that might otherwise be risky or onerous in their preparation and application. One of OTL's greatest strengths is its ability to perform custom scans for any files or registry data. As malware continues to find new ways to infect systems, OTL is not required to be updated to identify it. Simply implementing a new custom scan for the specific information needed is all that is required. You can see where this is currently being utilized in the G2G Malware and Spyware Cleaning Guide. As the malware runs its course, if it becomes obsolete and is no longer a threat, the custom scans can be removed and new ones implemented if necessary. Many user's develop their own lists of custom scans to deliver the exact information that they wish to see regarding a system.
You can delete OTL ... it is not an installed program on your machine.
My System SpecsSystem Spec
09 Mar 2013   #73
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

More errors.... Source = Schannel | ID = 36888
Description = The following fatal alert was generated: 40. The internal error state
is 107.

Quote:
Note: SChannel means secure channel.
sChannel uses TLS for security encryption. As long as the sites you visit do not use TLS.
Follow the steps below:
1. Open Internet Explorer.
2. Click Tools.
3. Click Internet Options.
4. Click Advanced tab.
5. Scroll down the list under Security, uncheck all the Use TLS options.
6. Click OK.
Now restart the computer and check if the issue still occurs.
If the issue still persists, then I suggest that you optimize the internet explorer settings on the computer.
Follow the steps in the link below:
How to optimize Internet Explorer: http://support.microsoft.com/kb/936213
If the above steps do not help you, then you may try resetting the internet explorer settings on the computer, you may download the Microsoft fix-it from the above link which automatically resets the browser settings to default settings on the computer.
For the Bluescreen issue, we require the exact error code or error message to troubleshoot further with this issue. To get the exact error code or error message you may have to disable the automatic Feature.
Follow these easy steps to disable the automatic restart feature for system failures.
1. Click Start.
2. Type System in Start Search.
3. Click on System under Control Panel.
4. In the task pane on the left, click the Advanced system settings link.
5. Locate the Startup and Recovery area and click on theSettings button.
6. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.
7. Click OK in the Startup and Recovery window.
8. Click OK in the System Properties window.
9. You can now close the System window.
10. From now on, when a problem causes a BSOD or another major error that halts the system, the PC will not automatically reboot. Rebooting manually will be necessary.
Now when the blue screen occurs make a note of the error code or error message provide us the same.
If you are using Vista Operating System, you may refer the link below:
Microsoft Security Bulletin MS09-007 - Important
Vulnerability in SChannel Could Allow Spoofing (960225):http://www.microsoft.com/technet/security/Bulletin/ms09-007.mspx

Swathi B - Microsoft Support.
Source Schannel Error 36888 - Microsoft Community


Also, is SSL 3.0 checked?


Attached Images
kasparsky updating problem-ssl.jpg 
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09 Mar 2013   #74
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Generally OTL is used as an initial diagnosis tool at the start of a problem analysis. It is helpful not only in the identification of malware but also in telling you some useful information about the user's computer. However, especially when another tool has been used as a starter, OTL can be used as a follow up tool to add to the understanding of a machine's infection and allow for fixes that might otherwise be risky or onerous in their preparation and application. One of OTL's greatest strengths is its ability to perform custom scans for any files or registry data. As malware continues to find new ways to infect systems, OTL is not required to be updated to identify it. Simply implementing a new custom scan for the specific information needed is all that is required. You can see where this is currently being utilized in the G2G Malware and Spyware Cleaning Guide. As the malware runs its course, if it becomes obsolete and is no longer a threat, the custom scans can be removed and new ones implemented if necessary. Many user's develop their own lists of custom scans to deliver the exact information that they wish to see regarding a system.

I too was wondering Jacee and I think had better duck out of this one as I am not of much use at all.
If frodi gets up and going I am more than pleased to help with the config of KIS but as of now like I said I am not up to any real level of knowledge on the stuff that you can deal with.
My System SpecsSystem Spec
09 Mar 2013   #75
frodi

Windows 7 Home Premium 64 bit
 
 

Thanks for that Jacee, I already had unchecked automatic restart, but did not know about unchecking TLS. Do I also uncheck TLS 1? It does still not allow Kaspersky to update though.

ICit2, yes I know how to clean up the registry entries. (Crikee ICit2, it is hot here today! How is it up your way?)
My System SpecsSystem Spec
09 Mar 2013   #76
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by frodi View Post
Thanks for that Jacee, I already had unchecked automatic restart, but did not know about unchecking TLS. It does still not allow Kaspersky to update though.

ICit2, yes I know how to clean up the registry entries. (Crikee ICit2, it is hot here today! How is it up your way?)
Kook mate stay with Jacee as I am not going to throw spanners in her works I am just a foot soldier

No it is beautiful here (Central West - near Orange) though I guess by late afternoon it will be getting a bit hot.
My System SpecsSystem Spec
09 Mar 2013   #77
frodi

Windows 7 Home Premium 64 bit
 
 

Here are those ff files, these are in Kaspersky, I have not looked in the registy yet.


Attached Files
File Type: pdf ff files.pdf (122.5 KB, 4 views)
My System SpecsSystem Spec
09 Mar 2013   #78
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by frodi View Post
Here are those ff files, these are in Kaspersky, I have not looked in the registy yet.
Something I think very wrong Frodi as the on line banking went out a while ago with the change over from KIS 2012 it is now Safe Money and is separated from the other settings and can be attached as an icon on the taskbar or desktop whatever you prefer again see pic.

I don't know what Jacee thinks but it might be worth looking at the software entries in the registry.


Attached Thumbnails
kasparsky updating problem-kkiiss.png  
Attached Images
kasparsky updating problem-taskx.png 
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09 Mar 2013   #79
frodi

Windows 7 Home Premium 64 bit
 
 

I know about the "safe money", I believe that they won't have that in the next version. I found this entry in the registry "firefox extensions". These belong in Kaspersky.


Attached Images
kasparsky updating problem-capture.jpg 
My System SpecsSystem Spec
10 Mar 2013   #80
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You know... if this was MY computer, I would wipe and do a clean installation of Windows 7.

I can't totally lead you to a "fix" with Kaspersky because you have more than one problem going on with this machine.
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