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Windows 7: Random Windows freezing, no BSOD, while downloading

05 Mar 2013   #1

Windows 7 Home Premium x64
Random Windows freezing, no BSOD, while downloading


I've been working with Vir Gnarus over in the BSOD subforum, but he has said he sees an infected system. You can find the thread here:

Mulitple BSOD while downloading on Steam and general internet

Basically I'm having this issue where downloading through the SWTOR launcher and installing the updates freezes my computer. Sometimes the freeze is just everything stopping and sometimes the freeze causes my monitor to go white with colored bars. I also had the same problem with Nexus Mod Manager when downloading mods for Skyrim. However, I can download and install using Steam without problem, and I can download via uTorrent or Chrome without problem.

After posting this following Diagnostic report, Vir thinks my system is infected, however, I have not seen any issues with MSE or Mal-ware program.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-36PQY
Windows Product Key Hash: MLYVUdoJ3br19cSGI3mtXHxzRQg=
Windows Product ID: 00359-OEM-8704045-26680
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2E5B2B4D-5ACE-436F-9A8C-013276B95B74}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2E5B2B4D-5ACE-436F-9A8C-013276B95B74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-36PQY</PKey><PID>00359-OEM-8704045-26680</PID><PIDType>3</PIDType><SID>S-1-5-21-737054783-3476987263-3252893080</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>2CF43407018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-040-426680-02-1033-7601.0000-0552013
Installation ID: 005432246702233303742736192861062744673735764254175951
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 36PQY
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/4/2013 7:27:38 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:25:2013 08:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value

My System SpecsSystem Spec

06 Mar 2013   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Is this a 'home build' system?
Did you buy Windows License Type: OEM System Builder, or was it given to you to build your own system?
My System SpecsSystem Spec
06 Mar 2013   #3

Windows 7 Home Premium x64

Home built. I installed Windows 7 Home Premium 64 bit on my own. Do I have the wrong type of windows?
My System SpecsSystem Spec

06 Mar 2013   #4
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Let's see if you have some adware, not reported:

Download AdWareCleaner AdwCleaner Download to your desktop
1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
2.Click on Delete button.
3.Confirm each time with OK.
4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
My System SpecsSystem Spec
06 Mar 2013   #5

Windows 7 Home Premium x64

# AdwCleaner v2.114 - Logfile created 03/06/2013 at 21:22:36
# Updated 05/03/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Tim - TIM-PC
# Boot Mode : Normal
# Running from : C:\Users\Tim\Downloads\AdwCleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

Folder Deleted : C:\Users\Tim\AppData\Roaming\OpenCandy

***** [Registry] *****

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16464

[OK] Registry is clean.

-\\ Google Chrome v25.0.1364.152

File : C:\Users\Tim\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.


AdwCleaner[S1].txt - [708 octets] - [06/03/2013 21:22:36]

########## EOF - C:\AdwCleaner[S1].txt - [767 octets] ##########
My System SpecsSystem Spec
08 Mar 2013   #6
Microsoft MVP

Windows 7 Ultimate 32bit SP1

OpenCandy --> adware Encyclopedia entry: Adware&#58;Win32&#47;OpenCandy - Learn more about malware - Microsoft Malware Protection Center

Is your computer still freezing, now that this app has been deleted?
My System SpecsSystem Spec
08 Mar 2013   #7

Windows 7 Home Premium x64

Yes. Actually it's getting worse. Based on all the things I've tried over in the BSOD thread, the conclusion is the MB needs to be replaced so I RMA'd back to Newegg today. Go ahead and ignore this thread until the new MB comes.

Thanks for the help.
My System SpecsSystem Spec

 Random Windows freezing, no BSOD, while downloading

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