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Windows 7: White screen

14 Mar 2013   #11
PattieO

windows 7
 
 

Ok so, I got in under safe mode and tried to go to the system restore but it says that it is turned off. When I tried to turn it back on it says that the Windows Security Center is turned off. I clicked on it to turn it on and the action center says that it can't be turned on.


My System SpecsSystem Spec
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14 Mar 2013   #12
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You would need to get to safe mode with command prompt .

Follow the steps In the command prompt, type C:\windows\system32\rstrui.exe, and then press ENTER
System Restore utility will open, and you’ll need to select a restore point previous to this infection.

Added : you could also open up the System Configuration window inside the command prompt window by typing in this command

Code:
 C:\Windows\System32\msconfig.exe
Once the System Configuration window opens up click on the StartUptab and look for ctfmon.ink , ch810.exe and uncheck them and click on Apply and Ok.
My System SpecsSystem Spec
14 Mar 2013   #13
PattieO

windows 7
 
 

I tried it again and it says system restore is turned off.
My System SpecsSystem Spec
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14 Mar 2013   #14
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Did you launch the system restore from within the command prompt ?
My System SpecsSystem Spec
14 Mar 2013   #15
PattieO

windows 7
 
 

Yes, and that was when I tried to go in and turn it back on and it wouldn't let me.
My System SpecsSystem Spec
14 Mar 2013   #16
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets try to open up the msconfig from within the command prompt

Type in C:\Windows\System32\msconfig.exe once that opens up click on the Startup tab and uncheck ctfmon.ink and ch810.exe and click Apply and Ok .
My System SpecsSystem Spec
14 Mar 2013   #17
PattieO

windows 7
 
 

I don't have any of those startup items.
My System SpecsSystem Spec
14 Mar 2013   #18
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Ok do you have random.exe files inside Startup tab ?
My System SpecsSystem Spec
14 Mar 2013   #19
PattieO

windows 7
 
 

No, I don't have those either.
My System SpecsSystem Spec
14 Mar 2013   #20
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Ok can you get into SafeMode with Netwoking

Download these programs

http://malwaretips.com/download-malwarebytes
http://malwaretips.com/download-hitmanpro
My System SpecsSystem Spec
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