Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: White screen

14 Mar 2013   #21
shawn77

32 bit
 
 

No he will not be able to boot into safemode with networking.Shell value has been hooked.

Copy this tool to flash drive

Emsisoft Emergency Kit Download

Insert the flash drive,boot into command prompt.From command window launch this tool by navigating to flash drive

Finish the scan,remove the infections,reboot the system.


My System SpecsSystem Spec
.
14 Mar 2013   #22
PattieO

windows 7
 
 

I was able to download both of those program and I am running the scans now. The hitman is finished and there are 3 trojans and 1 suspicious called iefram.dll and the path is C:\\Windows\System32\. The rest of the items are ignore and tracking cookies.
My System SpecsSystem Spec
14 Mar 2013   #23
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Note   Note
You will need a USB Flash Drive for this


Download Farbar Recovery Scan Tool from the below link:
For x32 (x86) bit systems download http://download.bleepingcomputer.com/farbar/FRST.exe Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download http://download.bleepingcomputer.com/farbar/FRST64.exe Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
services.exe
Now press the Search button
When the search is complete, search.txt will also be written to your USB
Type exit and reboot the computer normally
Please copy and paste both logs in your reply.(FRST.txt and Search.txt)
My System SpecsSystem Spec
.

14 Mar 2013   #24
PattieO

windows 7
 
 

Should I remove the infected programs from the computer before I put in the usb?
My System SpecsSystem Spec
14 Mar 2013   #25
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Are you referring to the virus ? If not the flash drive should have the FRST file that you downloaded and placed inside the flash drive . Restart the computer to get to the command prompt and run the FRST PROGRAM.
My System SpecsSystem Spec
14 Mar 2013   #26
PattieO

windows 7
 
 

Yes, the Viruss
My System SpecsSystem Spec
14 Mar 2013   #27
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Remove it with HITMAN and then restart and launch the FRST using the tutorial I posted
My System SpecsSystem Spec
14 Mar 2013   #28
shawn77

32 bit
 
 

FRST log is not needed.You should able to access the desktop now.Run scans using tools like malwarebytes and TDSSkiller.

FRST logs are useful only in cases where system is unbootable.
My System SpecsSystem Spec
14 Mar 2013   #29
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

If the user can't get into save mode the programs you're mentioning is useless .

The FRST will scan in recovery console mode . The virus is not loading the shell. We could fix that this way

Open Registry inside command prompt . Type in REGEDIT and press Enter if that doesn't work type C:\Windows\System32\Regedit.exe and Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\

In the right side of the window locate "Shell" and right click on it. Click on Modify.
Note   Note
The default value data is Explorer.exe

If you see something else written in this window remove it and type in Explorer.exe (you can write down whatever else was written in the value data section - this is a path of the rogue execution file) - use this information to navigate to the rogue executable and remove it.

Restart the PC
My System SpecsSystem Spec
14 Mar 2013   #30
PattieO

windows 7
 
 

Ok, when I get to the command promt is says
X:\Sources>
It won't let me erase it and when I type in either prompt it says that it is
not recognized as an internal or external command, operable program or batch file
My System SpecsSystem Spec
Reply

 White screen




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
White Screen
Hi, I just started having this white screen issue today. It seems that my laptop have a permanent white screen, the moment I pressed the ON button. I can still adjust my screen lighting, and couldn't try the rest since I can't seen anything on my screen. I've searched on net, and mostly referred...
General Discussion
Why am I having white screen?
My HP laptop does boot but a white screen shows up. After a while the screen gradually turns black and some blue and green vertical lines shows up. I know something is wrong with the graphic card but I had the same issue with my acer laptop 2 months. Why the laptops am I using keep getting damaged...
Graphic Cards
White Screen....
This is strange and I am not very computer literate but radomly my internet browser and other files like games get a white screen. Let me give you a few example, I was on the BBC News site and it had an audio file on, my screen went white and crashed the IE/Firefox/chrome. I opened a game installer...
Browsers & Mail
White Screen Crash?
Hey, I've had an Acer Aspire X3200 running Windows 7 since xmas and every now and again the screen will go white, all sound will stop but the computer itself stays on. I've tried unplug the monitor and plugging it back in but it just comes up white still. I've got a NVIDIA Geforce 9200...
BSOD Help and Support
White Screen!!
It's happened to me 3 times in a couple of weeks. Browsing, Firefox 3.5, the whole screen goes translucent white, you can see what you were doing through it but can't do a thing about it. I hide my taskbar, that rises to the occasion but none of the shortcuts work. They all recognise the cursor,...
BSOD Help and Support
White screen
Hello, I purchased 2 oem copies of w7 and installed them both on seperate pcs, one was an upgrade and the other was a clean install. After 2 days the clean install was giving me white screen every 5 minutes or so and now after about 5 days the upgrade is now doing the same thing. Does anyone know...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:55.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App