Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: White screen

15 Mar 2013   #41
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Quote   Quote: Originally Posted by shawn77 View Post
Hi Vistaking

Let me explain to you regarding ransomwares.Ransomware hooks entries in multiple locations.Winlogon and Run keys.Fixing both the keys using recovery console method will fail and user will just have a white screen because the ransomware is active.

Quote:
If the user can't get into save mode the programs you're mentioning is useless .
Wrong.How did user try the system restore or access MSCONFIG in his previous steps?

Safemode with command prompt gives us a command window.Flash drive can be accessed and any security tools can be used to scan our system without launching the explorer window.

Safemode with command prompt or FRST are best way to fix it.Launching registry in recovery console is time consuming.
Shawn you don't have to explain anything for me. Trust me I know what I am doing. I am not going to argue with you. The reason why she or he isn't allowed to get on to explorer.exe is cause the virus is starting it from when the PC starts up. IF you go to the registry and change the shell from what is on there to explorer.exe he or she will be able to get into safe mode and safe mode with networking. You have a matter of seconds until the virus loads up.

For a user to get to his flash drive he or she would have to know the drive letter of his flash drive.

That is why when I had the user do bcdedit | find "osdevice" it pointed to D .


My System SpecsSystem Spec
.
15 Mar 2013   #42
shawn77

32 bit
 
 

Quote:
For a user to get to his flash drive he or she would have to know the drive letter of his flash drive.
User is able to boot into safemode w/command prompt.From command prompt,type notepad and hit the Enter key.

Press File>>Open and you can see flash drive letter.Simple right?
My System SpecsSystem Spec
15 Mar 2013   #43
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You could do that or you could use DISKPART . Then type list volume
My System SpecsSystem Spec
.

15 Mar 2013   #44
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Instead of squabbling over who's solution is the best, why not try to work together to solve the OP's problem? Just sayin' . . .
My System SpecsSystem Spec
15 Mar 2013   #45
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Mars. That is what is why I said I don't want to argue. Main focus is to get the user working again.
My System SpecsSystem Spec
15 Mar 2013   #46
cottonball

Windows 7 Home Premium
 
 

Helping PattieO is the priority!!

However, PattieO has not been here for more than 20 hours, and by now, is probably totally confused.
There is no need for this, even this old dog got confused.

PattieO can boot to Safe Mode with Networking, as seen on Post #22. HitmanPro was suggested, and already run, but, apparently, it did not finish the job.

Boot up the system from USB a flash drive loaded with HitmanPro.KickStart, and bypass the ransomware!

KickStart recognizes files and Registry keys belonging to this ransomware.
There is no need to do this manually.

When finished with KickStart, RogueKiller can be used to remove any remnants, resolve DNS issues, etc.

>>Got instructions ready to roll if PattieO wishes to go this route.<<

Emsisoft can also be used, but, IMO HitmanPro.KickStart is "the kicker".
My System SpecsSystem Spec
15 Mar 2013   #47
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Cottonball ,

That is what I was trying to do . Is help the user NOT to argue about things .
My System SpecsSystem Spec
15 Mar 2013   #48
cottonball

Windows 7 Home Premium
 
 

Quote:
...help the user NOT to argue about things
I really think that is what we have meant to do, VistaKing.

Just sort of took on an occassional bump on the road...

Let's just hope PattieO has not written us off as a good source of help...
My System SpecsSystem Spec
15 Mar 2013   #49
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets get and help the user out . That is why we are here
My System SpecsSystem Spec
15 Mar 2013   #50
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

She may have left the building with all this squabble ...

My "input" was to flush the DNS cache and restore MS's Hosts file, so she could possibly get back online in safe mode with networking.
My System SpecsSystem Spec
Reply

 White screen




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
White Screen
Hi, I just started having this white screen issue today. It seems that my laptop have a permanent white screen, the moment I pressed the ON button. I can still adjust my screen lighting, and couldn't try the rest since I can't seen anything on my screen. I've searched on net, and mostly referred...
General Discussion
Why am I having white screen?
My HP laptop does boot but a white screen shows up. After a while the screen gradually turns black and some blue and green vertical lines shows up. I know something is wrong with the graphic card but I had the same issue with my acer laptop 2 months. Why the laptops am I using keep getting damaged...
Graphic Cards
White Screen....
This is strange and I am not very computer literate but radomly my internet browser and other files like games get a white screen. Let me give you a few example, I was on the BBC News site and it had an audio file on, my screen went white and crashed the IE/Firefox/chrome. I opened a game installer...
Browsers & Mail
White Screen Crash?
Hey, I've had an Acer Aspire X3200 running Windows 7 since xmas and every now and again the screen will go white, all sound will stop but the computer itself stays on. I've tried unplug the monitor and plugging it back in but it just comes up white still. I've got a NVIDIA Geforce 9200...
BSOD Help and Support
White Screen!!
It's happened to me 3 times in a couple of weeks. Browsing, Firefox 3.5, the whole screen goes translucent white, you can see what you were doing through it but can't do a thing about it. I hide my taskbar, that rises to the occasion but none of the shortcuts work. They all recognise the cursor,...
BSOD Help and Support
White screen
Hello, I purchased 2 oem copies of w7 and installed them both on seperate pcs, one was an upgrade and the other was a clean install. After 2 days the clean install was giving me white screen every 5 minutes or so and now after about 5 days the upgrade is now doing the same thing. Does anyone know...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App