White screen

Jacee,

...could possibly get back online in safe mode with networking.

Looks as if SM w/Networking was used in Post #22.

So, the Advanced Boot Options menu did come up, and could be used.

When your post came up, thought you were trying to get some of the possible garbage out of the way.

Either way......whatever works.

PattieO …

   Note

Backup your flash drive cause it will be wiped doing the steps below

Create a HitmanPro Kickstart USB flash drive, on a “clean” (non-infected) computer, download HitmanPro from the below link.


Download

( you should already have that )

Insert your USB flash drive into your computer (clean non infected) and launch the HitmanPro program .

Inside the program, click on the flying kick icon . Once you see your flash drive icon inside the program click on it and click on the Install Kickstart button ( this will wipe the flash drive ) click Yes to continue .

Once you're done remove the flash drive using the Safely Remove Hardware inside the systray next to the time on the right hand side . (Icon is a USB cord with a green circle with a white checkmark) .

Plug the USB drive to the infected computer and restart the PC . While the PC is starting up press F12 and choose USB device

Scan the computer with HITMAN and delete anything it finds and remove the USB drive and restart the PC .

Hmmmm....

The Download above is for HitmanPro_x64.exe

Don't see where the User has mentioned whether the system is 32-bit or 64-bit, though...

If PattieO does not come back, for whoever uses this info in the future, might be best to Edit and add the 32-bit .exe

Hi Cottonball

That is the one she said she downloaded it.

She downloaded the FRST64 version so I presume she has x64 bit OS

Here

My bad!!!!

Disregard, wrong topic.