Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: White screen

12 Mar 2013   #1
PattieO

windows 7
 
 
White screen

Help, I have a password protect on my computer and after I log in the only thing I get on my screen is a white display. I can not get my desk top until I go to logoff and it flashes just before it shuts down. I just had my video card replace less than a month ago. Can anyone help me? I don't want to take it back to the shop and pay another $300. Thanks


My System SpecsSystem Spec
.
13 Mar 2013   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello Pattie and welcome to Seven Forums.

You could try the suggestions in this Microsoft forum thread:

windows 7 white screen - Microsoft Community

It seems more than a coincidence that you had your video card replaced less than a month ago. I'm guessing the new card is under warranty so I'd be inclined to take it back to the shop. It's possible that the new card was defective from the factory, or there could be some other underlying problem with the computer that is affecting the video card. In either case I think the shop should make things right for you.
My System SpecsSystem Spec
13 Mar 2013   #3
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by PattieO View Post
Help, I have a password protect on my computer and after I log in the only thing I get on my screen is a white display. I can not get my desk top until I go to logoff and it flashes just before it shuts down. I just had my video card replace less than a month ago. Can anyone help me? I don't want to take it back to the shop and pay another $300. Thanks
If you had a reputable shop work on the computer they should provide a diagnostic on the system and if the card is faulty replace it or find the cause of the problem, at no additional cost, and provide an estimate for any other repairs.

Additionally, I would suggest you not attempt any repairs or modifications on your own as that may void the warranty and relieve them of any liability.

HTH
My System SpecsSystem Spec
.

14 Mar 2013   #4
PattieO

windows 7
 
 

Thanks for the great advice. I found out what it is. It is a virus called Ukash telling me that I am in inviolation of copyright laws and that if I pay a $100 fine it will solve the problem. I was reading in wikopedia that I can run a spyware scan to see if I have the virus but I am not able to get into my computer at all. I know I have the virus but how can I get into my computer (even safe mode) to get rid of it? When they fixed my computer I noticed that they also installed a spyware program(I guess it didn't work). Is there any way I can fix this myself?
My System SpecsSystem Spec
14 Mar 2013   #5
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Pattio . Do these steps below .

Restore Windows to a previous state using System Restore
System Restore can return your computer system files and programs to a time when everything was working fine, so we will try to use this Windows feature to get rid of Ukash lock screen.
1 Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.
Note   Note
Use the arrow keys to select the Safe mode with a Command prompt option.

2 In the command prompt, type C:\windows\system32\rstrui.exe , and then press ENTER
System Restore utility will open, and you’ll need to select a restore point previous to this infection.

Once you're done you should be able to login to windows in normal mode

Download these programs MALWAREBYTES ANTIMALWARE and HITMAN PRO
My System SpecsSystem Spec
14 Mar 2013   #6
PattieO

windows 7
 
 

I tried the F8 key and it won't bring me to the safe mode prompt.
My System SpecsSystem Spec
14 Mar 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Are you tabbing F8 while the PC boots up ?

Do you have a Windows 7 installation disc ?
My System SpecsSystem Spec
14 Mar 2013   #8
PattieO

windows 7
 
 

I'm holding the F8 key down and I have the re-installation dvd.
My System SpecsSystem Spec
14 Mar 2013   #9
marsmimar

Microsoft Community Contributor Award Recipient

 
 

You might have better luck if you use a free standalone, bootable malware and virus removal disk such as Windows Defender Offline.

Windows Defender Offline

Prepare the disk on a malware free machine. Make sure the machine you use is running the same "bit-ness" of Windows 7 that's on the infected machine. In other words, if the infected machine is running a 64-bit version of Windows 7 you'll have to use a 64-bit machine to create the bootable disk.

If you'd rather not use a Microsoft product, most of the major anti-virus companies have their own "rescue" type disks.

The Best Free Bootable Antivirus Rescue CDs
My System SpecsSystem Spec
14 Mar 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Ok . While the PC is booting up keep tabbing on the F8 key until you get to the Advanced Boot Options screen

Note   Note
We will hold off to use the Windows Installation Disc
My System SpecsSystem Spec
Reply

 White screen




Thread Tools




Similar help and support threads
Thread Forum
White Screen
Hi, I just started having this white screen issue today. It seems that my laptop have a permanent white screen, the moment I pressed the ON button. I can still adjust my screen lighting, and couldn't try the rest since I can't seen anything on my screen. I've searched on net, and mostly referred...
General Discussion
Why am I having white screen?
My HP laptop does boot but a white screen shows up. After a while the screen gradually turns black and some blue and green vertical lines shows up. I know something is wrong with the graphic card but I had the same issue with my acer laptop 2 months. Why the laptops am I using keep getting damaged...
Graphic Cards
White Screen....
This is strange and I am not very computer literate but radomly my internet browser and other files like games get a white screen. Let me give you a few example, I was on the BBC News site and it had an audio file on, my screen went white and crashed the IE/Firefox/chrome. I opened a game installer...
Browsers & Mail
White Screen Crash?
Hey, I've had an Acer Aspire X3200 running Windows 7 since xmas and every now and again the screen will go white, all sound will stop but the computer itself stays on. I've tried unplug the monitor and plugging it back in but it just comes up white still. I've got a NVIDIA Geforce 9200...
BSOD Help and Support
White Screen!!
It's happened to me 3 times in a couple of weeks. Browsing, Firefox 3.5, the whole screen goes translucent white, you can see what you were doing through it but can't do a thing about it. I hide my taskbar, that rises to the occasion but none of the shortcuts work. They all recognise the cursor,...
BSOD Help and Support
White screen
Hello, I purchased 2 oem copies of w7 and installed them both on seperate pcs, one was an upgrade and the other was a clean install. After 2 days the clean install was giving me white screen every 5 minutes or so and now after about 5 days the upgrade is now doing the same thing. Does anyone know...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:53.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App