Malware and Reinstall With An Image

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  1. Posts : 17,796
    Windows 10, Home Clean Install
       #1

    Malware and Reinstall With An Image


    Well, we all make mistakes and now I am included on that list. I recently received an email from a friend. I opened the email and clicked on the link that was included. I knew that I made a mistake when I saw the contents of the email. I found out from her that she did not send it, but was infected herself. The Malware froze her home page, to the point that she lost internet access. The same thing happened to me.
    I was able to get back my internet, by using a Macrium Image, made before the email arrived.

    My Question. Does an install using a Macrium Image remove all Virus/Malware?
      My Computer


  2. Posts : 1,514
    Win 7 Home Premium SP1 32 bit
       #2

    Hello Rich, I have never used an image, but, I would think you are clean now.. just my thoughts.
      My Computer


  3. Posts : 17,796
    Windows 10, Home Clean Install
    Thread Starter
       #3

    Thanks Bill,
    That was my initial thought, too. After, Google, however, I think that possibly the only certain way is to format, first. I really do not know at this point.
      My Computer


  4. Posts : 1,514
    Win 7 Home Premium SP1 32 bit
       #4

    I have run across lots of users over on Yahoo Answers. and we always tell them to change passwords , especially the email and to rum mbam .. can't remember ever having them use an image install as a restore tho.
      My Computer


  5. Posts : 17,796
    Windows 10, Home Clean Install
    Thread Starter
       #5

    Could, not even do that Bill. I lost the internet, and my home page was frozen. After the image, MBAM and MSE all clean.
      My Computer


  6. Posts : 1,514
    Win 7 Home Premium SP1 32 bit
       #6

    I believe the main concern for most users who have this happen is that the contact list is stolen. Then the contact list is sent emails with the malware in it.. The passwords to email definitely would be an issue , I believe. I am not sure what else besides passwords would need any action.
    One thing about this Forum that I have noticed is that there are some really smart people here. I have learned alot in the last few days..
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  7. Posts : 3,300
    Win7 Home Premium 64x
       #7

    If it was a full image of all of your files, then it would be clean. the full disk image would replace the current disk image. If it is a partial backup, then it is possible that the image replaced the files that were infected with the previous version of the files, but could have not replaced all instances of the virus.

    Sorry to hear about the issue. Hope it is all sorted ok.
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
    Thread Starter
       #8

    TY for your concern and comment, Thorsen. The bacukup was my entire C drive.
    I am pretty sure that I am ok. But in today's world extra caution is necessary.
      My Computer


  9. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #9

    Hi Rich

    You might want to scan the computer with malwarebytes

    Here is the download


    Download



    Look at the image below

      My Computer


  10. Posts : 17,796
    Windows 10, Home Clean Install
    Thread Starter
       #10

    Already did Malwarebytes and Security Essentials and it all looks good. I just want to feel 100% certain as these infections can get personal information, etc. Thanks for your help.
      My Computer


 
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