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Windows 7: Malware and Reinstall With An Image


17 Mar 2013   #1

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 
Malware and Reinstall With An Image

Well, we all make mistakes and now I am included on that list. I recently received an email from a friend. I opened the email and clicked on the link that was included. I knew that I made a mistake when I saw the contents of the email. I found out from her that she did not send it, but was infected herself. The Malware froze her home page, to the point that she lost internet access. The same thing happened to me.
I was able to get back my internet, by using a Macrium Image, made before the email arrived.

My Question. Does an install using a Macrium Image remove all Virus/Malware?

My System SpecsSystem Spec
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17 Mar 2013   #2

Win 7 Home Premium SP1 32 bit
 
 

Hello Rich, I have never used an image, but, I would think you are clean now.. just my thoughts.
My System SpecsSystem Spec
17 Mar 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Thanks Bill,
That was my initial thought, too. After, Google, however, I think that possibly the only certain way is to format, first. I really do not know at this point.
My System SpecsSystem Spec
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17 Mar 2013   #4

Win 7 Home Premium SP1 32 bit
 
 

I have run across lots of users over on Yahoo Answers. and we always tell them to change passwords , especially the email and to rum mbam .. can't remember ever having them use an image install as a restore tho.
My System SpecsSystem Spec
17 Mar 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Could, not even do that Bill. I lost the internet, and my home page was frozen. After the image, MBAM and MSE all clean.
My System SpecsSystem Spec
17 Mar 2013   #6

Win 7 Home Premium SP1 32 bit
 
 

I believe the main concern for most users who have this happen is that the contact list is stolen. Then the contact list is sent emails with the malware in it.. The passwords to email definitely would be an issue , I believe. I am not sure what else besides passwords would need any action.
One thing about this Forum that I have noticed is that there are some really smart people here. I have learned alot in the last few days..
My System SpecsSystem Spec
17 Mar 2013   #7

Win7 Home Premium 64x
 
 

If it was a full image of all of your files, then it would be clean. the full disk image would replace the current disk image. If it is a partial backup, then it is possible that the image replaced the files that were infected with the previous version of the files, but could have not replaced all instances of the virus.

Sorry to hear about the issue. Hope it is all sorted ok.
My System SpecsSystem Spec
17 Mar 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

TY for your concern and comment, Thorsen. The bacukup was my entire C drive.
I am pretty sure that I am ok. But in today's world extra caution is necessary.
My System SpecsSystem Spec
17 Mar 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Rich

You might want to scan the computer with malwarebytes

Here is the download

download

Look at the image below

My System SpecsSystem Spec
17 Mar 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Already did Malwarebytes and Security Essentials and it all looks good. I just want to feel 100% certain as these infections can get personal information, etc. Thanks for your help.
My System SpecsSystem Spec
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 Malware and Reinstall With An Image




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