Let's see if we can get to the root of the problem...
Please download RogueKille
r: Tlcharger RogueKiller (Site Officiel)
When you get to the website, go to where it says:
(Download link) Lien de téléchargement
Select the version that applies to your system: x64
Click the dark-blue button that applies.
Save to the Desktop
Close all windows and browsers
Right-click RogueKiller and select 'Run as Administrator'
When done, a report opens on the Desktop: RKreport.txt
Please provide the RKreport.txt (Mode: Scan)
in your reply.
(Please do not delete anything!)
does not show the problem, there is one more diagnostic that would like to run to find it.