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Windows 7: Problems with reboot after using Windows Defender Offline

23 Mar 2013   #1

Windows 7 64
 
 
Problems with reboot after using Windows Defender Offline

After being notified the Alureon Trojan was on my computer I followed the suggestion to use Windows Defender Ofline to remove the trojan. Once completed, and having cleaned the trojan, the computer would not reboot. It now says no BOOTMGR and just continues to reboot itself and goes back to NO BOOTMGR error. I cannot even get to a login screen or any other screen. I am typing this on a laptop as
my desktop cannot even be used now. The infected computer is a Dell Studio XPS using Windows 7 64bit.


My System SpecsSystem Spec
.

23 Mar 2013   #2

Windows 7 Home Premium
 
 

JudyinHawaii,

Do you have a Windows 7 installation CD/DVD?

If not, is the computer running Windows 7 Home Premium, Professional, or Ultimate?
My System SpecsSystem Spec
23 Mar 2013   #3

Windows 7 64
 
 

No CD- windows 7 home professional
My System SpecsSystem Spec
.


23 Mar 2013   #4

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Welcome Judy

Check this link to see about making yourself a Windows 7 install disc to do a repair on the BootMGR


Microsoft
My System SpecsSystem Spec
23 Mar 2013   #5

Windows 7 64
 
 

Thank you
My System SpecsSystem Spec
24 Mar 2013   #6

Windows 7 Home Premium
 
 

Hmmmm.....

It can be Windows 7 Home Premium, or, Windows 7 Professional.

Windows 7 Home Premium:
http://msft.digitalrivercontent.net/win/X17-24209.iso

or,

Windows 7 Professional:
http://msft.digitalrivercontent.net/win/X17-24281.iso

Download to the Desktop the Active@ ISO Burner program to create the CD:
http://www.ntfs.com/iso-burning.htm

Instructions:
http://www.ntfs.com/iso_burner_free.htm

Follow the prompts to install the program.

After installing the Active@ ISO Burner, place a blank CD-R in the CD burner drive of the computer.
Double-click the .iso for Windows 7, and the program automatically opens.

Enter the full path to the ISO image file (on the Desktop) in the Source field.
In the Target area verify the proper CD Burner drive is selected. (The PC may have more than one.)

Click: BURN

When done, the CD created ejects.

Post back when you get it done.
My System SpecsSystem Spec
24 Mar 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi JudyinHawaii

Take a look at the link below

Bootmgr is missing - Fix
My System SpecsSystem Spec
24 Mar 2013   #8

Windows 7 Home Premium
 
 

JudyinHawaii,

If none of the above works, we'll approach the issue in a different way.

There are other options.
My System SpecsSystem Spec
24 Mar 2013   #9

Windows 7 64
 
 

Quote   Quote: Originally Posted by cottonball View Post
Hmmmm.....

It can be Windows 7 Home Premium, or, Windows 7 Professional.

Windows 7 Home Premium:
http://msft.digitalrivercontent.net/win/X17-24209.iso

or,

Windows 7 Professional:
http://msft.digitalrivercontent.net/win/X17-24281.iso

Download to the Desktop the Active@ ISO Burner program to create the CD:
http://www.ntfs.com/iso-burning.htm

Instructions:
http://www.ntfs.com/iso_burner_free.htm

Follow the prompts to install the program.

After installing the Active@ ISO Burner, place a blank CD-R in the CD burner drive of the computer.
Double-click the .iso for Windows 7, and the program automatically opens.

Enter the full path to the ISO image file (on the Desktop) in the Source field.
In the Target area verify the proper CD Burner drive is selected. (The PC may have more than one.)

Click: BURN

When done, the CD created ejects.

Post back when you get it done.

Oay - CD is burned - what's next?
My System SpecsSystem Spec
24 Mar 2013   #10

Windows 7 Home Premium
 
 

Need to know what you have done so far.

Did you follow any of the instructions above, and they failed, or, are you starting with the system as it was?

Thanks!
My System SpecsSystem Spec
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 Problems with reboot after using Windows Defender Offline




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