In Need Of Help
After running the scans, please provide the reports for each.
Looking at their reports will provide information on what was found, and determine if any further action is necessary. This is better than taking things for granted, or, operating in the blind. WDO
The log files are stored in a MPLog-MM/DD/YYYY-HH/MM/SS.txt file in the folder below:
C:\Windows\Windows Defender Offline\Support ESET
To run the ESET Online Scanner: ESET Online Scanner
Run it from Drive C:\, presuming it has Windows 7.
First, temporarily disable your Anti-Virus (MSE).
Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - BleepingComputer.com
Taking this action allows for ESET to run a little faster.
If possible, use Internet Explorer
for this scan.
Right-click on the IE icon in the Start Menu and select: Run as Administrator
When prompted, allow the Add-On/Active X to install.
Under Scan Settings, make sure that the option Remove found threats
checked, and the option Scan Archives
Click on Advanced Settings and select the following:
Scan for potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth Technology
Now, click on: Start
The virus signature database begins to download. (This make take some time.)
Next, the Online Scan begins automatically.
Please do not touch the Mouse or keyboard during the scan, otherwise it may stall.
When the scan completes, click: List Threats
Please copy and provide the information presented in your reply. (If no malware is found, a list is not presented.)
Click the Back
button, and then click the Finish
1. Quarantined files are stored in the folder: \Local settings\Application data\ESET\ESET NOD32 Antivirus\Quarantine
2. Make sure you re-enable your Anti-Virus when done.