Virus - Access denied - H:\system volume information

Access denied - H:\system volume information,

I’m confronting serious problem due the virus that

1. Hides folders
2. Generate shortcuts

Through the search in the web, none of the solutions could remove this virus!

According to one of the advices, the hidden file on a particular hard drive can be shown by applying the command

F:\>attrib –s –h *.* /s /d

I tried it, But it ended up with (also attached):

Access denied - H:\system volume information,


What might be the issue here?

I don’t know the use of the antivirus software! They do nothing! Nothing at all


Thank you

Best

Jamal

System Volume Information folder is NOT a virus. This folder stores Windows System Restore points.

This folder is inaccessible to the user by default. There's no trouble with it. Leave it alone.

nilank said:

System Volume Information folder is NOT a virus. This folder stores Windows System Restore points.

This folder is inaccessible to the user by default. There's no trouble with it. Leave it alone.

Many thanks nilank for the answer,

My issue here is not the “System Volume Information”

I wanted to remove the virus that:

1. Hides folders
2. creates shortcuts for all folder in the root drive (flash)

This is what I’m looking a solution for!

Best

Jamal

Use Malwarebytes : Free anti-malware download

nilank said:

Use Malwarebytes : Free anti-malware download

Thanks nilank,

I tried several anti-virus software but they just do nothing! Nothing at all.

Best

Jamal

cottonball said:

Jamal NUMAN,

Go back to Post #2, and use RogueKiller.

I wanted to remove the virus that:

1. Hides folders
2. creates shortcuts for all folder in the root drive (flash)

Removing that virus is what RogueKiller does.

Many thanks cottonball for the help,

I couldn’t figure out what does this software do?

1. I clicked scan! But couldn’t know which drive is being scanned! There is no option to choose the target drive!

2. I got result and report (attached)

3. Should I click “delete”?

In this case, do I get rid of

1. Shortcuts created by the virus?
2. Are folders unhidden?


By the way, what is the name of this virus (that creates shortcuts and hides folders)?

Thanks

Best

Jamal

cottonball said:

Is the F:\ drive the drive with the problem?

Is the F:\ drive a USB flash drive, fixed disk, or an external hard disc drive?

Try the following once again:

Go to Start > All Programs > Accessories > Command Prompt

When you get to the Command Prompt, right-click, and select: Run as Administrator

At the blinking cursor of the Command Prompt type in the following text inside the code box (do not use the word 'code'):
You can copy/paste the text, only if you use the mouse to hilite, then Copy, and Paste. Do not use the keyboard to Copy > Paste)

Code:

attrib -h -s -r -a /s /d F:\*.*

Press: Enter (on the keyboard)

Check drive F:\

Post back.

Many thanks cottonball for the prompt help and support,

· Correct, the F is my external hard drive
· I followed the instruction that you have already supplied but sounds not to work. I got the same message (attached) despite the fact that it is run as administrator.

By the way, I couldn’t figure out

1. What does the RogueKillerX64.exe do?
2. What does the “attrib -h -s -r -a /s /d F:\*.*”

At the end of the day,

Do they

1. Unhide the hidden folders
2. Delete the shortcuts of the folders?
3. Kill the virus itself?

Best

Jamal