Virus - Access denied - H:\system volume information

cottonball said:

If you do not wish to use avast!,let's download Dr.Web CureIt!
Scroll down to the bottom of the page to download the free version.
Save to the Desktop.


After the file downloads, temporarily disable your antivirus program and disconnect from the Internet.
Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

Right-click the cureit.exe file and select: Run as Administrator


At the Dr.Web CureIt console, License and Updates prompt, agree to participate, and select: Continue
At the Scan Mode prompt, click: Select objects for scanning

At the next prompt, Custom Scan, check all the items except:
Temporary files
System Restore points.


Next, press: Click to select files and folders
Under Browse, select the drives to scan making sure the drive containing the Operating System, normally C:, is selected, as well as the external Hard Drive. When done, click: OK


Reboot computer to Safe Mode (Tap F8 key before the Microsoft logo appears. Select Safe Mode from the options).


Back at Dr.Web, click: Start Scanning


Please do not run any other programs while the scan is in progress.
The time needed for a full scan depends on factors, such as system performance, available memory, running processes, number of drives and files, etc. Please be patient since it may take a while.


If a threat is detected, a screen similar to the following appears:




For each entry detected, click on the down arrow by Action, and select: Cure (or Ignore, if it is something you recognize):




For the program to apply the selection on the Action column, click: Neutralize


When the actions are applied, a message appears: All security threats were neutralized successfully!


Now, click on the green: Open Report
The report appears in Notepad, and is called: Cureit.log
Save the report to the Desktop.


Close Dr.Web Cureit

Restart the computer to allow the files in use to be acted upon during reboot.


After the reboot, attach the Cureit.log, saved previously, in your reply.


Also re-enable your antivirus program when done.



Next, do the following:

Please download the Farbar Recovery Scan Tool
Select the 64-bit version.





Save it to your Desktop.

• Double-click the downloaded file to run it.
• When the tool opens click Yes to disclaimer.
• Press the Scan button.
• When done, FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).

Please copy/paste the FRST.txt in your reply. <<---
The first time the tool is run, it also makes another log: Addition.txt
Please post the Addition.txt in your reply also. <<---

Thank you very much cottonball for the distinct help,

I couldn’t manage to install the cureit.exe. Please, have a look on the attached file


Does everyone need all of these tools just to kill this virus?

Best

Jamal

cottonball said:

Jamal NUMAN,

Does everyone need all of these tools just to kill this virus?

There is an arsenal of tools available. Have only provided instructions on a few, and sometimes one or more tools were just presented as options.

Unfortunately, in Post # 17 the avast! Scan Log was requested, and was not provided.

In Post # 18 running the Farbar Recovery Scan Tool (FRST) was requested.
Your reply:

... I couldn’t follow the instructions that you have sent! Sounds to be long and I got confused. By the way, as an end user, do I need to struggle all my life just to kill this virus!

The instructions provided to run FRST are written as simple and explicit as possible to assist individuals that are not computer savvy. The tool has been used successfully numerous times by Users with limited computer knowledge. It normally provides helpful information in resolving the issue at hand. However, the report produced by the tool was not provided.

In Post # 20 AutorunExterminator was suggested along with the use of your current AntiVirus or avast!.
Additionally, Post # 21 also suggested the use of Dr. Web CureIt, and a new, and very easy to use version of Farbar Recovery Scan Tool. Have no clue as to whether AutoRunExterminator was used, and information from Dr. Web CureIt or the new version of FRST was not provided.


My apology, Jamal NUMAN, for my incompetence in handling this issue, blindly. For several years I have dedicated much time and effort helping individuals remove malware from their computers, and this time, I'll jump out of the boat.

Respectfully, I withdraw from this thread, and welcome anyone to resume its work to help you with the issue. Good luck.

Let me first thank you for the massive effort and considerable time you have offered to help.

With your district help, I could recover the hidden files and the shortcuts but the virus is still living in my machine.

I’m sorry to bother you again and again. All what I wanted is a simple tool to kill the virus and then to have a deep breath.


Very much appreciated. Your help meant a lot to me

Best

Jamal

tooca said:

hi
I download RogueKiller and saved it to the desktop and performed the first scan with windows and browsers open. then realized that they should be closed so did another scan with everything closed. you can find both reports attached.
then as you instructed I used the "attrib -h -s -r -a /s /d G:\*.*"
my flash drive name is G:\
nothing seemed to happen in the command prompt as you see in the attached photo
then I checked my G:\ drive
the administrator shortcut still exists but the autorun.ini is gone for now. not sure if its permenantly gone though.
when i double click on the administrator shortcut i recevie this error: can not find script file "G:\Microsoft.exe".
at some point in the middle of these steps an unnamed folder showed up in the G:\ drive and a file with this extention: ".init" or something and one more file which sadly i can not recall its name. i shift+deleted them successfully.
after these steps I downloaded Rkill and ran scan. you can also find the report attached to this post.

I shoud also inform you that prior to these steps I used autorun exterminator for killing the autorun.ini but it did no good and kept cycling in a loop which the program deleted the autorun file but it kept regenerating itself over and over again.
oh and my anti virus does not detect any threats. it is ESET Smart Security.
there is also this wierd thing about my flash drive! the other day I inserted it into a pc at coffe net and on that pc I could see some stuff on my flash drive which I have deleted really long time ago(over 3years ago). what is wrong? how to fix it?
Is it possible that the virus aslo spread to my other flash drives or even my external hard drive?
one more thing! every time I insert this flash drive into my laptop, it says that it is recommanded to scan and fix the flash drive which I have done in a few times but the problem seems to resist no matter what!
could you plz check these out and help me with my problem?

Hi tooca,

I used the RogueKiller.exe (or RogueKillerX64.exe) and worked fine for me

Best

Jamal

Type these on command prompt,
assume if your drive is f

f:\
attrib -a -s -r -h /s /d
del /f /q *.lnk
del /f /q *.ini
del /f /q *.inf
del /f /q *.db

remember press enter after a line

type %temp% on RUN then OK.. select all files then press shift+del on keyboard. close that window.
then type %userprofile% on RUN then OK.. find an un-proper file name and del that file or folder. thats a virus.
type msconfig on RUN then OK.. go to startup tab, un-tick an item that its command path aim to user account then save and restart your computer.

If you do it right, you might solve that virus manually without antivirus.

afada said:

Type these on command prompt,
assume if your drive is f

f:\
attrib -a -s -r -h /s /d
del /f /q *.lnk
del /f /q *.ini
del /f /q *.inf
del /f /q *.db

remember press enter after a line

type %temp% on RUN then OK.. select all files then press shift+del on keyboard. close that window.
then type %userprofile% on RUN then OK.. find an un-proper file name and del that file or folder. thats a virus.
type msconfig on RUN then OK.. go to startup tab, un-tick an item that its command path aim to user account then save and restart your computer.

If you do it right, you might solve that virus manually without antivirus.

Thanks afada

Best

Jamal