AVG disappeared and will not let me connect to wireless

envy28 · 29 Mar 2013

Hey,

So I am having some internet problems. I am not able to connect using my Windows 7 PC but it is working fine on my Vista laptop. The only way I can get it to work on my PC is by changing the router security to WEP or OPEN. One other thing I noticed is my AVG has disappeared , it is still installed on my PC and it appears under Uninstall or Change a Program but I am unable to open it up. I tried using the official AVG removal tool but that too does not work as it just crashes my PC.

I created a thread under Network and Sharing and was told the most like issue is the AVG software which I am unable to remove. I installed BullGuard AV and did a scan nothing was found. The original thread can be found here:

Cannot connect on Windows 7, Vista working fine

So any ideas on what I can do to get things working back to normal?

VistaKing · 30 Mar 2013

Hi envy lets start with DDS

Note

Run this tool on the laptop with the issue

Download

Double click the dds icon to run the tool.
Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt
Save two logs onto your desktop and upload them with your reply

cyrilhubert · 03 Apr 2013

DDS.scr is a great app except that if your system Windows is corrupted by the whatever (malware,rootkits,viruses, trojan horses,etc) it will go into Startup Repair in safe mode. It happened to mine and I got a headache right now.

envy28 · 03 Apr 2013

Hey guys, thanks for the reply.

I did DDS test and have got the 2 files attached to this post. Hope it gives information on whats wrong.

VistaKing · 03 Apr 2013

There are still traces of AVG . I would also recommend removing Daemon Tools Toolbar .

Use RevoUninstaller to remove both of the applications .

Click on the app you want to remove then click on Uninstall and click on Yes you want to uninstall

Choose Advanced mode

If the built-in Uninstaller comes up run that . Once that is completed close the built-in Uninstaller

Click Next inside RevoUninstaller it will scan for left over registry keys

Select All and click on the Delete button once that is done click on Next

It will scan for left over files and folders click on Select All and click on Delete then click on Next .

envy28 · 03 Apr 2013

Hey,

So I downloaded Revo but neither AVG or Daemon Toolbar appear in the list of installed programs.

Any ideas?

VistaKing · 03 Apr 2013

When you go to C:\Program Files (x86)\ do you see an AVG folder listed ?

envy28 · 03 Apr 2013

VistaKing said:

When you go to C:\Program Files (x86)\ do you see an AVG folder listed ?

Yep, i see it.

VistaKing · 03 Apr 2013

Do you see avg in Programs and features ?

Click on the

button . Type programs and features and press enter

:ADDED:

What version of AVG do you have ? 2012 or 2013 ? Which AVG REOVAL TOOL do you have ?

envy28 · 03 Apr 2013

VistaKing said:

Do you see avg in Programs and features ?

Click on the

button . Type programs and features and press enter

:ADDED:

What version of AVG do you have ? 2012 or 2013 ? Which AVG REOVAL TOOL do you have ?

Yep I see it, nothing happens which I try to double click it or click on Uninstall. I have AVG 2012 and the avg_remover_stf_x86_2012_2125.exe and avg_remover_stf_x64_2012_2125.exe.