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Windows 7: Alureon and my broken laptop


29 Mar 2013   #1

Windows 7 Home Premium 64bit
 
 
Alureon and my broken laptop

Copying from my BSOD thread (what would I give to have 'only' that issue now). In trying to fix that probem, laptop is now utterly rooted, no boot, no Windows repair. I do not have another machine available to me (and am not a tech, very clearly).

I tried to follow BSOD advice given, removed AVG and installed Microsoft Security Essentials. It found Alureon and instructed me to run Defender Offline to remove - which it did, apparently with success. The issue was after that - the machine cannot boot. I have run Windows Repair, no dice, machine now takes me to HP Recovery - I am just trying to find the best way to restore things whilst minimizing lost data. I have a full recent backup on external drive (god I'm hoping it did so correctly, certainly spent hours copying files), which I am hoping I can reinstall.

Scared to make the wrong choice from the HP Recovery options. Factory reset, restore point, or clean image. Very unsure what to do. Many thanks in advance

My System SpecsSystem Spec
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29 Mar 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Sarah

On the PC how far can you get? Can you get to Safe Mode with Networking ?
My System SpecsSystem Spec
29 Mar 2013   #3

Windows 7 Home Premium 64bit
 
 

Would this be via Esc as powering up, same way as I was able to boot from flash drive? Will try now.

Man phone typing blows
My System SpecsSystem Spec
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29 Mar 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

To get to Safe Mode with networking. Tab on the F8 key while the PC is booting up . On the Advanced Boot Options choose Safe Mode with Networking and press [ENTER].
My System SpecsSystem Spec
29 Mar 2013   #5

Windows 7 Home Premium 64bit
 
 

No, can't do so. Blue screen flashes immed, and takes me B/w Windiws Error Recivery screen. Either launch startup repairv(again, it's now been 3 times and I know other dude said don't do that it's causing damage), or start normally ... which loops back here
My System SpecsSystem Spec
29 Mar 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Do you have a Windows 7 installation disc or a Windows 7 recovery disc? Not an HP Factory Recovery Discs
My System SpecsSystem Spec
29 Mar 2013   #7

Windows 7 Home Premium 64bit
 
 

No, I don't. It came preinstalled. I'm utterly rooted, right?
My System SpecsSystem Spec
29 Mar 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

We need some software to get rid of this virus and it is hard to get rid of it without a second PC and the removal programs. Can we get the command prompt opened ? Can you restart and if you get to the Recovery Console screen choose Command Prompt and at the command prompt window type in

Code:
taskmgr.exe
Click on the Processes Tab and let me know what is inside
My System SpecsSystem Spec
29 Mar 2013   #9

Windows 7 Home Premium 64bit
 
 

OK, some good news. I tried again to get to the startup menu, and I am in.

F1 System Info
F2 system Diagnostics
F9 Boot Device Options
F10 BIOS setup
F11 System Recovery

These are good options, right Trying so hard to hold it together!!
My System SpecsSystem Spec
29 Mar 2013   #10

Windows 7 Home Premium
 
 

Please take a minute to update the current situation...

We know what you are going through is very distressing, but, you need to stay cool (easy for me to say) and provide us with the following information:

Q 1. Do you have the Repair your computer option in the Advanced Boot Options menu?

To find out:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
Is the Repair your computer option listed?

If it is there, just let us know, but please do not do anything with that option.
Actually, do not run any more scans or any program. At this point it will just make things worse.

Q 2. Do you have a USB flash drive available that you can reformat?

Q 3. What computer are you using right now to post here? MAC or Windows PC?

Q 4. Was TDSSKiller rebooting the computer, and, that is as far as you got when the Startup Repair started to show up?

Q 5. Does Startup Repair report anything, and is unable to take care of it. If so, what message does it give you?
My System SpecsSystem Spec
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 Alureon and my broken laptop




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