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Windows 7: Can't seem to rename files in AVG Rescue

31 Mar 2013   #1
Rawad

Windows 8.1 64 bit
 
 
Can't seem to rename files in AVG Rescue

I am following this guide . I am on step 4 and I seem to be stuck. For some reason when I press the F6 key it won't let me rename the file. I am trying to get into safe mode , that's what I am trying but the last file that is loading is avgidsha.sys . After that it just reboots. I have a feeling that that is causing Windows not to boot properly. This is an HP Laptop by the way.

When I press the F6 key all it does it go down

AVG Support and Discussion Forums | AVG Worldwide


My System SpecsSystem Spec
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31 Mar 2013   #2
cottonball

Windows 7 Home Premium
 
 

raiden92,

Q 1. What Operating System is installed on the problem computer? Windows 7 or Windows 8?
Q 2. If Windows 7, is it 32-bit, or 64-bit?

Q 3. Do you have the Repair your computer option in the Advanced Boot Options menu?

To find out:
Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
  • Is the Repair your computer option listed?

Q 4. If you do not have the option above, do you have your Windows installation CD/DVD available?

Q 5. Do you have a USB pendrive?
My System SpecsSystem Spec
31 Mar 2013   #3
Rawad

Windows 8.1 64 bit
 
 

I seem to have got it man. I have Windows 7 x64 and yes I do have the installation CD. however it's not working for some strange reason. Safe mode will still not boot up or regular windows.It seems to me that this laptop is gone.
My System SpecsSystem Spec
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31 Mar 2013   #4
cottonball

Windows 7 Home Premium
 
 

You may want to print these instructions so you can have access to follow them. Also, you may want to read them once befor you apply them.

Please plug a flash drive into a clean computer.
Go to Start > Computer
Double-click Computer, and select the flash drive.
Right-click and select: Format
Press Start on the Format prompt.
Remove when done.

Use the following: Farbar Recovery Scan Tool Download
Select the 64-bit download.
Save the program to the >> USB flash drive
Next, plug the flash drive into the infected computer.





To enter System Recovery Options using the Windows Seven Installation Disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click: Next
  • Select the Operating System you want to repair, and then click: Next
  • Select your user account and click: Next
Or, to enter System Recovery Options using the F8 key:
  • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select your language settings, and click: Next
  • Select your User account and click: OK (If you did not set a password, leave blank.)


On the System Recovery Options menu you get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Scan your computer's memory for errors.
  • Command Prompt
Select: Command Prompt
  • In the Command window, at the bliking cursor type notepad and press: Enter
  • In Notepad, under the File menu select: Open
  • Double-click Computer, find the flash drive letter, remember what letter it is, click on it, and press: Open
  • Close out of Notepad.
  • Click the Command window
  • Type g:\frst64.exe, and press: Enter
    Note: Replace the drive letter g with the drive letter of your flash drive!
  • The tool starts and prepares to run. Follow the prompts.
  • Click Yes to the disclaimer.
  • Press: Scan
The program saves the FRST.txt report, on the flash drive.
Close Notepad, then, click the Command prompt window, and type exit, and press: Enter[*]Back at the System Recovery Options, press: ShutDown.[/list]Return to the clean computer, and plug in the USB pendrive. It contains a FRST.txt report

Please provide the FRST.txt in your reply.


Going out for a while. Will be back in aout 1.5 hours.

Thanks for your patience.
My System SpecsSystem Spec
31 Mar 2013   #5
Rawad

Windows 8.1 64 bit
 
 

Unfortunately I don't have a usb stick .I know the problem occurs at Classpnp.sys file in safemode.
My System SpecsSystem Spec
31 Mar 2013   #6
cottonball

Windows 7 Home Premium
 
 

See if you can do this...

Boot with the Windows 7 DVD, or use F8 (whichever works)
If from DVD, when prompted, press any key, and follow the instructions that appear.
On the Install Windows page, click: Repair your computer

Select the Windows installation you want to repair, and then click: Next
On the System Recovery Options menu, click on: System Restore

System Recovery Options

Can you restore to an earlier Restore Point?

System Restore should work like if you had booted into Windows, but instead, you are using System Recovey Options.
My System SpecsSystem Spec
31 Mar 2013   #7
Rawad

Windows 8.1 64 bit
 
 

That's the problem. It would of been so easy if they setup a restore point but they didn't.
My System SpecsSystem Spec
31 Mar 2013   #8
cottonball

Windows 7 Home Premium
 
 

Any way you can get a hold of a USB pendrive/flashdrive?
My System SpecsSystem Spec
31 Mar 2013   #9
Rawad

Windows 8.1 64 bit
 
 

Is that the only way by using a USB drive?
My System SpecsSystem Spec
31 Mar 2013   #10
cottonball

Windows 7 Home Premium
 
 

Let' give the following a whirl...

Go to the Command Prompt in the System Recovery Options. Use F8, or use the DVD. Whatever gets you there.
In the Command Prompt, are you at C:/Windows/system32

If not, type in the following and press Enter: cd C:\Windows\System32

At C:\Windows\System32, type in the following and press Enter: dir drivers

You will get a long string of stuff, which are the contents of the Drivers directory.

Go down the list, and see if you can find any entries that start with avgxxx.sys (xxx = anything, e.g. avgldx86.sys, avgtdix.sys, etc.) They should be at the top of the list.

Take note of them, and post back on what they are.
My System SpecsSystem Spec
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 Can't seem to rename files in AVG Rescue




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