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Windows 7: Conflicting messages

31 Mar 2013   #1

Windows Home Premium, 64 4.096 bit
Conflicting messages

Hello Again Folks:

This one has me really confused.
I have been running AVG purchased anti-virus application. The application tells me that my system is protected, however my Control Panel System and Security monitor informs me that my anti-virus, firewall, and anti-spyware functions are shut off. I uninstalled AVG and installed my Kaspersky AV program and when I check the security monitor in the Control Panel I get the same message. Since both AV programs are showing the same conflicting messages, I assume the problem is in Windows 7.
Any help would be much appreciated.
Powell Lucas

My System SpecsSystem Spec
31 Mar 2013   #2

W7 Pro SP1 64bit

The problem is most likely the result of one or more antivirus product not uninstalling cleanly (e.g. leaving stuff behind).

This problem is so bad, that nearly every antivirus company has a tool just for cleaning up after their normal uninstall method. If your computer has ever had an antivirus product installed from another company, then you might want to run the cleanup tool from that company.
AVG | Download tools and utilities
Removal tool for Kaspersky Lab products (kavremover)

Just as a test, uninstall Kaspersky (then run their cleanup tool) and install MSE. Let us know if Microsoft's AV product is able to convince Microsoft's OS product that it is there.
My System SpecsSystem Spec
31 Mar 2013   #3

Windows 7 Home Premium

Also, let’s check your Security status with the following short scan:

Download Security Check:
Save to your Desktop.

Double-click SecurityCheck.exe

Follow the onscreen instructions inside the black box.

When done, a Notepad report opens automatically, called: checkup.txt

Please post checkup.txt in your reply.

(Please do not take any corrective actions!)
My System SpecsSystem Spec
01 Apr 2013   #4

Windows 7 Ultimate x64

Normally, those indicators in the security center are quite unreliable since they don't know how to check for an antivirus really (as each one has its own ways of protection).
Don't bother with those, they are meaningless. The real useful indicator is the status of your currently installed AV/FW/whatever. If the program itself recognizes a proper working it should be enough for it. Windows has nothing to do with monitoring internal status of 3rd party programs.
My System SpecsSystem Spec
02 Apr 2013   #5
Microsoft MVP

Windows 7 Ultimate 32bit SP1

To see if it's actually running and updated, download and run Security Check
My System SpecsSystem Spec
03 Apr 2013   #6

Windows Home Premium, 64 4.096 bit
Conflicting Messages/Problem Solved

Many thanks to all you good people who replied. Although your suggestions did not resolve the problem, that in no way diminishes your kind efforts on my behalf. I cleared it up in my usual fashion: after I mess with a problem for a couple of days I just reinstall my O/S. Since I have everything backed up on an external HD it's quick and easy. Once agin, thank you.
Best Regards
Powell Lucas
My System SpecsSystem Spec
03 Apr 2013   #7

W7 Pro SP1 64bit

That works too :-)
My System SpecsSystem Spec

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