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Windows 7: error 5:Acess denied

07 Apr 2013   #1

windows 7 ultimate x32
 
 
error 5:Acess denied

hey guys....hope al of u r doin well

em new here
i have this problem called error 5 acess denied....some times i get cant acess the temp folder...may not have sufficient permissions

i ran kaspersky and found a trojan named backdoor
kaspersky deleted certain files.....i am unable to install or uninstall programs....
i tried to install malwarebytes and somehow it got installed but had bad luck as it didnt detect anything....ran d scan in safe mode too...again no luck....

plz help me...tnx in advance have a gud day


My System SpecsSystem Spec
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07 Apr 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello ands welcome gopu mate try running these two for starters

http://www.bleepingcomputer.com/download/adwcleaner/


http://www.superantispyware.com/
My System SpecsSystem Spec
07 Apr 2013   #3

windows 7 ultimate x32
 
 

i ran AdwCleaner...... cleaned it aswell
here is the log file that it generated

and superantispyware was unable to install


Attached Files
File Type: txt AdwCleaner[R2].txt (4.5 KB, 16 views)
My System SpecsSystem Spec
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07 Apr 2013   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Did that fix the issue? You had many malware entries there.
Exactly what gives you this "Error 5"?
My System SpecsSystem Spec
07 Apr 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by gopu2013 View Post
i ran AdwCleaner...... cleaned it aswell
here is the log file that it generated

and superantispyware was unable to install
You may still have some malware blocking the download. Try renaming it to something odd before you save it.
My System SpecsSystem Spec
07 Apr 2013   #6

windows 7 ultimate x32
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Did that fix the issue? You had many malware entries there.
Exactly what gives you this "Error 5"?


here r some problems tht i receive while installing / uninstalling


Attached Thumbnails
error 5:Acess denied-1.png   error 5:Acess denied-2.png   error 5:Acess denied-3.png   error 5:Acess denied-4.png  
My System SpecsSystem Spec
07 Apr 2013   #7

windows 7 ultimate x32
 
 

Quote   Quote: Originally Posted by Anak View Post
Quote   Quote: Originally Posted by gopu2013 View Post
i ran AdwCleaner...... cleaned it aswell
here is the log file that it generated

and superantispyware was unable to install
You may still have some malware blocking the download. Try renaming it to something odd before you save it.

Tried it....unfortunately no luck
My System SpecsSystem Spec
07 Apr 2013   #8

Windows 7 Home Premium
 
 

gopu2013,

Please download RKill:
RKill Download
Save to the Desktop.

If rkill.exe does not run, then download and try to run iExplore.exe (a renamed RKill.exe), or RKill.com
You only need to get one of these to run.

If your antivirus warns you about this tool, ignore the warning, or temporarily disable your antivirus.
Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - BleepingComputer.com

Right-click on the downloaded RKill file and select: Run as Administrator

When the tool runs, a black DOS box briefly flashes and then disappears. This is normal and indicates the tool ran successfully.

>>Do not reboot the computer after running Rkill, as the malware programs will start again!
If the computer reboots, run Rkill again before continuing to the next step.<<

When the scan is done, Notepad opens with the RKill report.

Please post the RKill report in your reply.



Next, please download the free version of Malwarebytes' Anti-Malware (MBAM):
http://www.malwarebytes.org/products/malwarebytes_pro/

Save to the Desktop.

MBAM may make changes to the Registry as part of its disinfection routine.
If using other security programs that detect Registry changes, they may interfere or alert you.
Let your security program(s) allow the changes that MBAM makes. It is a safe program.
Double-click the downloaded file to run MBAM.

When the installation begins, follow the series of setup wizard prompts pressing Next, and on the last prompt, press: Install
When done with this phase, press: Finish

MBAM automatically starts and takes you to the main console and to the Scanner tab.
On the Scanner tab:
Make sure the Perform Full Scan option is selected.
Then click on the Scan button.

The scan may take some time to complete, so please be patient.

When the scan is finished, a message box shows: The scan completed successfully. ..etc.

If anything is found, click Show Results to display all objects found.
Click OK to close the message box and continue with the removal process.
Make sure that everything is checked, and click: Remove Selected

When removal is completed, a report opens in Notepad.
(The log is automatically saved and can also be viewed by clicking the Logs tab).

If anything is found, please copy/paste the entire contents of the MBAM report and provide in a reply.



If nothing works, do you have another computer from which you can work?
My System SpecsSystem Spec
08 Apr 2013   #9

windows 7 ultimate x32
 
 

here is the rkill and mbam report as requested

em a bachelor and i own only this laptop

and i ve noticed recently that my system has become slow and i'm unable to install windows updates too


Attached Files
File Type: txt Rkill.txt (5.0 KB, 11 views)
File Type: txt mbam-log-2013-04-08 (08-52-28).txt (1.9 KB, 7 views)
My System SpecsSystem Spec
08 Apr 2013   #10

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

I don't know what the other s think of this but 4.5 has a few that could be tried plus there is other stuff for specifics too

Probably the Best Free Security List in the World - Page 4
My System SpecsSystem Spec
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