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Windows 7: Windows Defender + Trend Micro Titanium keep switching off/won't open

09 Apr 2013   #1
em1992

Windows 7 Home Premium 64bit
 
 
Windows Defender + Trend Micro Titanium keep switching off/won't open

I was wondering if someone could help me, I have Windows Defender and Trend Micro Titanium 2013 installed on my Windows 7 laptop and the past few days, they keep switching off and I can't open the Trend Micro Titanium 2013 console at all, even after re-installing it and rebooting my laptop. Does anyone have any ideas as to they both these programs aren't working properly? Do I maybe have a virus that is causing this behaviour?


My System SpecsSystem Spec
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09 Apr 2013   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Windows Defender in Windows 7 should be turned OFF anytime another anti virus program is installed.
I'm surprised that Trend Micro didn't turn off Windows Defender when it was installed.
Never have two anti virus programs running at the same time.
Check Windows Defender and make sure it is OFF.

Windows Defender - Turn On or Off

Make sure you reboot.
My System SpecsSystem Spec
09 Apr 2013   #3
em1992

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Windows Defender in Windows 7 should be turned OFF anytime another anti virus program is installed.
I'm surprised that Trend Micro didn't turn off Windows Defender when it was installed.
Never have two anti virus programs running at the same time.
Check Windows Defender and make sure it is OFF.

Windows Defender - Turn On or Off

Make sure you reboot.
Thanks for your reply. I've turned Windows Defender off and rebooted but Trend Micro still won't open.
My System SpecsSystem Spec
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09 Apr 2013   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Do you have Malwarebytes' Anti-malware? If not, download (free version) Malwarebytes' Anti-Malware to your desktop
Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
* Double-click mbam-setup.exe and follow the prompts to install the program.Right click to run as Administrator, using Windows 7 or Vista.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
My System SpecsSystem Spec
09 Apr 2013   #5
em1992

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Do you have Malwarebytes' Anti-malware? If not, download (free version) Malwarebytes' Anti-Malware to your desktop
Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
* Double-click mbam-setup.exe and follow the prompts to install the program.Right click to run as Administrator, using Windows 7 or Vista.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
Here is the log

Malwarebytes Anti-Malware 1.70.0.1100
Malwarebytes : Free anti-malware download

Database version: v2013.04.09.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16521
Emma :: EMMA-HP [administrator]

09/04/2013 20:19:43
mbam-log-2013-04-09 (20-19-43).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 386062
Time elapsed: 1 hour(s), 55 minute(s), 6 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
My System SpecsSystem Spec
09 Apr 2013   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

My System SpecsSystem Spec
09 Apr 2013   #7
em1992

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Tried that and it didn't work what's odd is that the icon is in the system tray and says "Protected" yet I can't seem to find the process in the Task Manager.
My System SpecsSystem Spec
09 Apr 2013   #8
em1992

Windows 7 Home Premium 64bit
 
 

I think I've managed to fix it! I saw this and followed the Missing Path Variable steps Cannot open the main console | Trend Micro Titanium and I can open the console now, I will report back it it stops working again. Thank you all for your replies anyway!
My System SpecsSystem Spec
09 Apr 2013   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Very good!
My System SpecsSystem Spec
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 Windows Defender + Trend Micro Titanium keep switching off/won't open




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