error 5:Acess denied

Hello ands welcome gopu mate try running these two for starters

http://www.bleepingcomputer.com/download/adwcleaner/


http://www.superantispyware.com/

i ran AdwCleaner...... cleaned it aswell
here is the log file that it generated

and superantispyware was unable to install

Did that fix the issue? You had many malware entries there.
Exactly what gives you this "Error 5"?

gopu2013 said:

i ran AdwCleaner...... cleaned it aswell
here is the log file that it generated

and superantispyware was unable to install

You may still have some malware blocking the download. Try renaming it to something odd before you save it.

gopu2013,

Please download RKill:
RKill Download
Save to the Desktop.

If rkill.exe does not run, then download and try to run iExplore.exe (a renamed RKill.exe), or RKill.com
You only need to get one of these to run.

If your antivirus warns you about this tool, ignore the warning, or temporarily disable your antivirus.
Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - BleepingComputer.com

Right-click on the downloaded RKill file and select: Run as Administrator

When the tool runs, a black DOS box briefly flashes and then disappears. This is normal and indicates the tool ran successfully.

>>Do not reboot the computer after running Rkill, as the malware programs will start again!
If the computer reboots, run Rkill again before continuing to the next step.<<

When the scan is done, Notepad opens with the RKill report.

Please post the RKill report in your reply.



Next, please download the free version of Malwarebytes' Anti-Malware (MBAM):
http://www.malwarebytes.org/products/malwarebytes_pro/

Save to the Desktop.

MBAM may make changes to the Registry as part of its disinfection routine.
If using other security programs that detect Registry changes, they may interfere or alert you.
Let your security program(s) allow the changes that MBAM makes. It is a safe program.
Double-click the downloaded file to run MBAM.

When the installation begins, follow the series of setup wizard prompts pressing Next, and on the last prompt, press: Install
When done with this phase, press: Finish

MBAM automatically starts and takes you to the main console and to the Scanner tab.
On the Scanner tab:
Make sure the Perform Full Scan option is selected.
Then click on the Scan button.

The scan may take some time to complete, so please be patient.

When the scan is finished, a message box shows: The scan completed successfully. ..etc.

If anything is found, click Show Results to display all objects found.
Click OK to close the message box and continue with the removal process.
Make sure that everything is checked, and click: Remove Selected

When removal is completed, a report opens in Notepad.
(The log is automatically saved and can also be viewed by clicking the Logs tab).

If anything is found, please copy/paste the entire contents of the MBAM report and provide in a reply.



If nothing works, do you have another computer from which you can work?

I don't know what the other s think of this but 4.5 has a few that could be tried plus there is other stuff for specifics too

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