New
#21
They are slow. When I report malware to their submission page, it usually takes more than 36 hours for the detection to occur on my system, sometimes up to 72 hours if that happens on Friday. I guess they take their weekends seriuosly.
Safe Web is also at present a joke, a page serving malware NIS 2010 detects from a link within a site is marked Safe (!) by SafeWeb. Usually it is flagged as bad by Google before it is flagged by SafeWeb - sometimes more than 24 hours prior, and usually the page is taken down before the SafeWeb even had a chance to flag it - the bad guys see it blocked by Google and they take it down.
I tested it on the samoan earthquake, ted kennedy's death, obama nobel prize poisoned search results. It failed every single time.
I'm not a Norton hater, remember - I'm a beta tester, I use it, I like it... but I'm telling it as it is - they really need to get their asses moving faster; I guess they migh have invested to much effort in software polishing and their protective detection may have suffered because of it.