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Windows 7: Is someone sharing Windows 7 with me?

13 May 2013   #121
cottonball

Windows 7 Home Premium
 
 

A flash drive/pen drive, how many GB is it?


My System SpecsSystem Spec
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13 May 2013   #122
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

16 GB. I have a lot of music which I have downloaded from subscription services. It will be lost, I am sure. Will the iTunes stuff be saved? I have many other "keepsakes" I cherish that will probably have to go, too. This is pretty drastic, right?
My System SpecsSystem Spec
14 May 2013   #123
cottonball

Windows 7 Home Premium
 
 

Are all these things you mention in the flash drive, or is there stuff that you would like to keep, and is still located in the actual computer?
My System SpecsSystem Spec
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14 May 2013   #124
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

The MOG music is probably temporary. I don't actually know what I'm talking about. I have saved emails (the ones from my dad I would hate to lose), pps, photographs, iTunes playlists, etc. The last time I had to change computers I lost all of the email stuff and MOG music files. There were other things, too, but I apologize that I can't remember them all right now.

Is there any other scan I can run besides mbar that would tell us if this computer is clean?
My System SpecsSystem Spec
14 May 2013   #125
cottonball

Windows 7 Home Premium
 
 

Quote:
Is there any other scan I can run besides mbar that would tell us if this computer is clean?
We did not make much progress, the info obtained showed a Rootkit, and intially having an FBI ransomware infection was not a good thing.

At this point there is no way to give the system a clean bill of health, and at this point, an HP System Recovery would be best.

Do you have a relative or friend who can assist you with a Recovery?
These matters, like malware removal, can get to be challenging at times.


The following websites from HP provide guidance on what to do:

Back Up Files Before Recovering your Computer (Windows 7) HP Pavilion p2-1120 Desktop PC | HP® Support

Performing an HP System Recovery (Windows 7) HP Pavilion p2-1120 Desktop PC | HP® Support

Also, please ask for guidance in doing the HP System Recovery to factory settings for an HP Pavilion p2-1120 Desktop PC at the following HP forum:
HP Support Forum - HP Support Forum

The HP advisors at the above forum are much better qualified to guide you through the process.

Good luck, nottaclue9!!
My System SpecsSystem Spec
14 May 2013   #126
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

You're a prince, cottonball. Thanks for sticking with me so long and for giving me an honest diagnosis as well as some helpful links. I know another computer guy who might be more knowledgeable than the last one I used, so I'll see if he can help with the recovery. You have been beyond patient, and I appreciate all you've done to guide me through this. I know it's been an ordeal.

May your next computer job be more rewarding than this one!
My System SpecsSystem Spec
14 May 2013   #127
cottonball

Windows 7 Home Premium
 
 

Quote:
I know another computer guy who might be more knowledgeable than the last one...
That's what you need!
My System SpecsSystem Spec
14 May 2013   #128
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

nottaclue9

I would recommend doing a clean install rather then doing a factory recovery which will bring back all the bloatware that came with your PC from day one . Look at the link below on how to get a clean installation

Clean Reinstall - Factory OEM Windows 7

Take a close reading on Step 1 . It will have a link where you could download a legit Windows 7 ISO to install Windows without the bloatware .
My System SpecsSystem Spec
15 May 2013   #129
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Good idea, VistaKing. Still, this is something I don't want to undertake by myself. You can tell that I don't know what I am doing! My situation is this: My dad is elderly & out of town. I have to go tomorrow to stay with him for about a week. I will just turn my computer off when I leave and then start figuring out what to do when I get back.

One more question? Last night I ran my free version of Malwarebytes because the computer was not acting right. I ran the full scan, and it found this: Trojan Agent C:\Users\Judy\conhost.exe. Is this what is in the rootkit?
My System SpecsSystem Spec
15 May 2013   #130
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Yes that has to go . That conhost.exe file doesn't belong in that folder . When you ran the MalwareBytes program and that was located did you place a check next to it and click on CleanUp then restart the PC and run another scan ?

Download the Farbar Recovery Tool once more

Click here FRST choose 64-Bit Version

Save it your desktop .

Right-click on the FRST64.exe and choose Run as administrator

When the tool opens click the Yes button

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Upload the FRST.txt file . To see where we are .
My System SpecsSystem Spec
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 Is someone sharing Windows 7 with me?




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