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Windows 7: Is someone sharing Windows 7 with me?

19 Apr 2013   #11
cottonball

Windows 7 Home Premium
 
 

Snap.do hijacks browser settings for Chrome, Firefox, and Internet Explorer. It needs removed!
Q 1. Which one of the browsers above do you use?
Need to know to help you remove Snap.do

Please go to Start > Control Panel > Programs
On the list of progrms installed on your computer, is Snap.do on it?
If so, click: Uninstall

Q 2. Can you please post the report from RogueKiller?
Need to see it also.

Q 3. Also, do you have a USB pendrive you can use to load a program?

Please provide the answers to the 3 questions above.

Thanks!


My System SpecsSystem Spec
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19 Apr 2013   #12
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

I can give you two answers:
1) Snap do isn't listed in my programs. Seems suspicious, huh?
2) The computer guy who ran RogueKiller was a paid person from a company. I have no way of getting the report.
3) No. Don't even know what that is. Sorry.
My System SpecsSystem Spec
19 Apr 2013   #13
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Nottaclude9

Number 3's question . Is do you have one of these ( image below )

My System SpecsSystem Spec
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19 Apr 2013   #14
cottonball

Windows 7 Home Premium
 
 

On Q 2.

To make sure the ransomware files were removed, please do the following (this is a short report):


If it is not already on the Desktop, download RogueKiller:
Tlcharger RogueKiller (Site Officiel)

When you get to the website, go to where it says:
(Download link) Lien de téléchargement:
Select the version without the x64.
Click the dark-blue button to download.
Save to the Desktop.


Close all windows and browsers.

Right-click the downloaded file and select: Run as Administrator


At the program console, wait for the prescan to finish. (Under Status, it says: Prescan finished.)
Press: SCAN


When done, a report opens on the Desktop: RKreport.txt

If not,press the Report button to get it.


Please provide the RKreport.txt (Mode: Scan) in your reply.


If there are any RKreport files on your Desktop, please post them.
My System SpecsSystem Spec
19 Apr 2013   #15
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

tigzy-RK: [Rootkit] ZeroAccess (Max++)

There were also 4 items captured, but I can't figure out how to post them. Two were "RUN" and two were "HJDESK."
My System SpecsSystem Spec
19 Apr 2013   #16
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

nottaclue9

Click on Go Advanced next to Post Quick Reply. Then click on Manage Attachments . Click Choose file locate the RogueKiller log then click on Upload .
My System SpecsSystem Spec
19 Apr 2013   #17
cottonball

Windows 7 Home Premium
 
 

nottaclue9,


Need to see the entire RogueKiller log!


Please follow the instructions by VistaKing to attach the report.

Or, open the RKreport on the Desktop, then, do the following:

  • Press the key Ctrl and A to highlite all the text of the report
  • With the mouse, right-click the highlited text and select: Copy
  • Come back here, press: Post Reply
  • Right-click the upper left corner of the blank area, an select: Paste
That should get the report on here.


Press: Submit Reply
My System SpecsSystem Spec
20 Apr 2013   #18
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

-rk-report.png


My System SpecsSystem Spec
20 Apr 2013   #19
cottonball

Windows 7 Home Premium
 
 

See if you can do the following:

Please download the Farbar Recovery Scan Tool
Select the 64-bit version.




Save it to your Desktop.
  • Double-click the downloaded file to run it.
  • When the tool opens click Yes to disclaimer.
  • At the program console check: List BCD
  • Press the Scan button.
  • FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
  • Please copy and paste the FRST.txt in your reply. <<---
  • The first time the tool is run, it also makes another log: Addition.txt
  • Please post the Addition.txt in your reply also. <<---
Please post both reports instead of uploading an image.
The image is difficult for this old dog to read!!
My System SpecsSystem Spec
22 Apr 2013   #20
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Downloading Farbar Recovery Scan Tool
I cannot copy the "addition.txt." I clicked on it to see if I would get another page, but none appeared. I cannot get the "Fix" button to work, either.
I am sorry to be such a problem!
My System SpecsSystem Spec
Reply

 Is someone sharing Windows 7 with me?




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