New
#121
A flash drive/pen drive, how many GB is it?
Is someone sharing Windows 7 with me?
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New #122
16 GB. I have a lot of music which I have downloaded from subscription services. It will be lost, I am sure. Will the iTunes stuff be saved? I have many other "keepsakes" I cherish that will probably have to go, too. This is pretty drastic, right?
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New #123
Are all these things you mention in the flash drive, or is there stuff that you would like to keep, and is still located in the actual computer?
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New #124
The MOG music is probably temporary. I don't actually know what I'm talking about. I have saved emails (the ones from my dad I would hate to lose), pps, photographs, iTunes playlists, etc. The last time I had to change computers I lost all of the email stuff and MOG music files. There were other things, too, but I apologize that I can't remember them all right now.
Is there any other scan I can run besides mbar that would tell us if this computer is clean?
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New #125
We did not make much progress, the info obtained showed a Rootkit, and intially having an FBI ransomware infection was not a good thing.Is there any other scan I can run besides mbar that would tell us if this computer is clean?
At this point there is no way to give the system a clean bill of health, and at this point, an HP System Recovery would be best.
Do you have a relative or friend who can assist you with a Recovery?
These matters, like malware removal, can get to be challenging at times.
The following websites from HP provide guidance on what to do:
Back Up Files Before Recovering your Computer (Windows 7) HP Pavilion p2-1120 Desktop PC | HP® Support
Performing an HP System Recovery (Windows 7) HP Pavilion p2-1120 Desktop PC | HP® Support
Also, please ask for guidance in doing the HP System Recovery to factory settings for an HP Pavilion p2-1120 Desktop PC at the following HP forum:
HP Support Forum - HP Support Forum
The HP advisors at the above forum are much better qualified to guide you through the process.
Good luck, nottaclue9!!
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New #126
You're a prince, cottonball. Thanks for sticking with me so long and for giving me an honest diagnosis as well as some helpful links. I know another computer guy who might be more knowledgeable than the last one I used, so I'll see if he can help with the recovery. You have been beyond patient, and I appreciate all you've done to guide me through this. I know it's been an ordeal.
May your next computer job be more rewarding than this one!
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New #127
That's what you need!I know another computer guy who might be more knowledgeable than the last one...
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New #128
nottaclue9
I would recommend doing a clean install rather then doing a factory recovery which will bring back all the bloatware that came with your PC from day one . Look at the link below on how to get a clean installation
Clean Reinstall - Factory OEM Windows 7
Take a close reading on Step 1 . It will have a link where you could download a legit Windows 7 ISO to install Windows without the bloatware .
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New #129
Good idea, VistaKing. Still, this is something I don't want to undertake by myself. You can tell that I don't know what I am doing! My situation is this: My dad is elderly & out of town. I have to go tomorrow to stay with him for about a week. I will just turn my computer off when I leave and then start figuring out what to do when I get back.
One more question? Last night I ran my free version of Malwarebytes because the computer was not acting right. I ran the full scan, and it found this: Trojan Agent C:\Users\Judy\conhost.exe. Is this what is in the rootkit?
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New #130
Yes that has to go . That conhost.exe file doesn't belong in that folder . When you ran the MalwareBytes program and that was located did you place a check next to it and click on CleanUp then restart the PC and run another scan ?
Download the Farbar Recovery Tool once more
Click here FRST choose 64-Bit Version
Save it your desktop .
Right-click on the FRST64.exe and choose Run as administrator
When the tool opens click the Yes button
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Upload the FRST.txt file . To see where we are .Last edited by VistaKing; 15 May 2013 at 03:50.
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