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Windows 7: Regarding computer is locked


16 Apr 2013   #1

Ultimate x32
 
 
Regarding computer is locked

Hi, im using Win 7 32bit and never connected my pc to net.Yesterday, i connected to my aunt wifi and started IE and the homepage load fine but when i entered google url i got a message that my pc is locked from accessing google and i should complete a survey.So i googled using my aunt laptop about that message and found that its a malware so i followed the instruction on that particular website.I booted in safe mode and found 3 of them 'PUM.RightClick , PUM.Hijack.CMD, PUM.Hijack.Run' and i send them to quarantine.A few minutes ago i mistakenly delete them in normal mode and after restarting i can't right click anything except taskbar.Oh, i forgot to mention that i use Malwarebyte Anti Malware.

My System SpecsSystem Spec
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16 Apr 2013   #2

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

You should run system file checker.

Here is the tutorial.

SFC /SCANNOW Command - System File Checker

If the problem continues, you should see if it works properly in safe mode.

Safe Mode
My System SpecsSystem Spec
16 Apr 2013   #3

Ultimate x32
 
 
Had tried it

Had run sfc /scannow.It said that it had repaired corrupted file but when i try it still the same.Do i need to restore cuz i afraid that i will get the malware again.Edit: Had run the scan again, the cmd said it found no violation but i still cant right click.I think it had a connection with hijack.rightclick malware that i deleted.
My System SpecsSystem Spec
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16 Apr 2013   #4

Windows 7 Home Premium
 
 

PortgazHyde,

Malwarebytes Anti-Malware produces a report that is found under the Logs tab.
It will give us something to work with by showing which files were involved, etc.

Can you use the keyboard to highlite the report where the malware was found by pressing Ctrl and A
Then use Ctrl and C to copy the highlighted text.
To paste the selected text, press Ctrl and V

Please provide the MBAM log in your reply.


Also, please download SystemLook from the following link:
32-bit System:
http://jpshortstuff.247fixes.com/SystemLook.exe
Save the file to the Desktop
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following quote box into the open textfield (Do not copy the word 'Quote':
Quote:
:reg
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer|NoViewContextMenu
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer\Restrictions|NoBrowserContextMenu
  • Click the Look button to start the scan.
  • When finished, a Notepad window opens with the results of the scan.
    Please post the SystemLook.txt in your reply.
My System SpecsSystem Spec
17 Apr 2013   #5

Ultimate x32
 
 
Sorry for late reply

Sorry for the late reply,i can't give you the MBAM log cuz i already uninstalled MBAM due to it slowing my laptop and i got no notice on malware before uninstalled.As for the system look software, i got 'no key found' as result.Im using avast and found nothing unusual.
My System SpecsSystem Spec
17 Apr 2013   #6

Windows 7 Home Premium
 
 

My bad! Brains are not working today......senior moment.

Please run SystemLook once again. This time use the following:

Quote:
:reg
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer\Restrictions
My System SpecsSystem Spec
18 Apr 2013   #7

Ultimate x32
 
 
Same result

I got the same result.
I guess my pc is clean.
My System SpecsSystem Spec
18 Apr 2013   #8

Windows 7 Home Premium
 
 

Can you right-click now?

Getting the same result does not necessarily mean you are clean.
My System SpecsSystem Spec
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 Regarding computer is locked




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