Regarding computer is locked


  1. Posts : 40
    Ultimate x32
       #1

    Regarding computer is locked


    Hi, im using Win 7 32bit and never connected my pc to net.Yesterday, i connected to my aunt wifi and started IE and the homepage load fine but when i entered google url i got a message that my pc is locked from accessing google and i should complete a survey.So i googled using my aunt laptop about that message and found that its a malware so i followed the instruction on that particular website.I booted in safe mode and found 3 of them 'PUM.RightClick , PUM.Hijack.CMD, PUM.Hijack.Run' and i send them to quarantine.A few minutes ago i mistakenly delete them in normal mode and after restarting i can't right click anything except taskbar.Oh, i forgot to mention that i use Malwarebyte Anti Malware.
      My Computer


  2. Posts : 365
    Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
       #2

    You should run system file checker.

    Here is the tutorial.

    SFC /SCANNOW Command - System File Checker

    If the problem continues, you should see if it works properly in safe mode.

    Safe Mode
      My Computer


  3. Posts : 40
    Ultimate x32
    Thread Starter
       #3

    Had tried it


    Had run sfc /scannow.It said that it had repaired corrupted file but when i try it still the same.Do i need to restore cuz i afraid that i will get the malware again.Edit: Had run the scan again, the cmd said it found no violation but i still cant right click.I think it had a connection with hijack.rightclick malware that i deleted.
    Last edited by PortgazHyde; 16 Apr 2013 at 04:18. Reason: Scan again
      My Computer


  4. Posts : 2,470
    Windows 7 Home Premium
       #4

    PortgazHyde,

    Malwarebytes Anti-Malware produces a report that is found under the Logs tab.
    It will give us something to work with by showing which files were involved, etc.

    Can you use the keyboard to highlite the report where the malware was found by pressing Ctrl and A
    Then use Ctrl and C to copy the highlighted text.
    To paste the selected text, press Ctrl and V

    Please provide the MBAM log in your reply.


    Also, please download SystemLook from the following link:
    32-bit System:
    http://jpshortstuff.247fixes.com/SystemLook.exe
    Save the file to the Desktop
    • Double-click SystemLook.exe to run it.
    • Copy the content of the following quote box into the open textfield (Do not copy the word 'Quote':
    :reg
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer|NoViewContextMenu
    HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer\Restrictions|NoBrowserContextMenu
    • Click the Look button to start the scan.
    • When finished, a Notepad window opens with the results of the scan.
      Please post the SystemLook.txt in your reply.
    Last edited by cottonball; 16 Apr 2013 at 07:39.
      My Computer


  5. Posts : 40
    Ultimate x32
    Thread Starter
       #5

    Sorry for late reply


    Sorry for the late reply,i can't give you the MBAM log cuz i already uninstalled MBAM due to it slowing my laptop and i got no notice on malware before uninstalled.As for the system look software, i got 'no key found' as result.Im using avast and found nothing unusual.
      My Computer


  6. Posts : 2,470
    Windows 7 Home Premium
       #6

    My bad! Brains are not working today......senior moment.

    Please run SystemLook once again. This time use the following:

    :reg
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer
    HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer\Restrictions
      My Computer


  7. Posts : 40
    Ultimate x32
    Thread Starter
       #7

    Same result


    I got the same result.
    I guess my pc is clean.
      My Computer


  8. Posts : 2,470
    Windows 7 Home Premium
       #8

    Can you right-click now?

    Getting the same result does not necessarily mean you are clean.
      My Computer


 

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