BSOD after removing Alureon.a

Looking at the logs you do indeed have a rootkit . Lets wait for Cottonball's further assistance .


You still have Norton installed along with Norton360

thenecessity

We could uninstall the programs from the command prompts but lets go with removing the rootkit first . Don't want to step on anyone's toes .

WDO … Doesn't remove Rootkits. I don't find that tool to be helpful .

thenecessity,

My apology for the delay, crowded restaurant...

Please do the following:
Open notepad (Start > All Programs > Accessories > Notepad)
Copy the entire contents of the quote box below (Do not copy the word 'Quote');
Save it on the flash drive that has FRST64 and name it: fixlist.txt

start
C:\Windows\svchost.exe
TDL4: custom:26000022 <===== ATTENTION!
end

Now, enter System Recovery Options and select the Command Prompt as done before.
Run FRST64, and press the Fix button, just once, and wait.

The tool creates a report on the flash drive called: Fixlog.txt
Please post the Fixlog.txt in your reply.

Restart the computer.


Now, go to the TDSSKiller Download
Select the .exe version
Double-click on TDSSKiller.exe to run the program.

When the TDSSKiller console opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System
Click: OK

Press: Start Scan

•If a suspicious object is detected by this program, the default action is Skip. Leave this action as is, and click on: Continue
•If malicious objects are found, they show in the Scan results.
Ensure Cure (the default action) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)

When done, the tool creates a log on the disk with the Windows Operating System, normally C:\

Logs have a name like:
C:\TDSSKiller.X.X.X_12.04.2013_15.31.43_log.txt

Also post or attach the TDSSKiller log in your reply.

TDL4 is known as TDSS or Alureon

FRST:
C:\Windows\svchost.exe ATTENTION ====> Check for partition/boot infection.
svchost.exe: injected component which implements the main payload.

TDL4: custom:26000022 <===== ATTENTION!

TDSSKiller:
\Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user

Let's press on...

Please run TDSSKiller once again, and this time, when presented with the TDSS File System entry in Threats Detected, select: Delete

When done, attach the new TDSSKiller log in your reply.

Please provide an update on how the computer is working. Any BSODs, are programs running OK?

Please provide an update on how the computer is working. Any BSODs, are programs running OK?