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Windows 7: Is there another program similiar to Malware Byte - Norton scan error

23 Apr 2013   #11
Melissa

Windows 7 Home Professional 64bit
 
 

I looked at a forum and saw a similiar process to what you have advised above.

I think it also advised that you should not have any USB or External HDD while you run this - can you please clarify?

Thank you for your advice - I will post results once I run the above.


My System SpecsSystem Spec
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23 Apr 2013   #12
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I can't help you, unless you help me too.

I have no idea what forum you looked at. If you want help here, then please proceed with my instructions using "VEW" by Vino Rosso above your last post. I can't guarantee that we will find the problem, but it's worth a look-see.
My System SpecsSystem Spec
23 Apr 2013   #13
Melissa

Windows 7 Home Professional 64bit
 
 

I am very sorry, I am not that well.

The link I have looked at is - Program_error_updating (0,0,I/O error) - Malwarebytes Forum

I am just enquiring as to whether or not it is similar to what you are suggesting. I am so confused on what to do. I trust you - this is the best forum out.

My apologies again. More information in future.

Thank you for your patience with me
My System SpecsSystem Spec
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23 Apr 2013   #14
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

No, not the link I want you too look at.

Just follow MY link and instructions.
My System SpecsSystem Spec
23 Apr 2013   #15
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Melissa View Post
I looked at a forum and saw a similiar process to what you have advised above.

I think it also advised that you should not have any USB or External HDD while you run this - can you please clarify?

Thank you for your advice - I will post results once I run the above.
It will not hurt to have a USB or external hard drive attached while you run the app Jacee requested.


Quote   Quote: Originally Posted by Melissa View Post
...The link I have looked at is - Program_error_updating (0,0,I/O error) - Malwarebytes Forum

I am just enquiring as to whether or not it is similar to what you are suggesting....
They are not similar.

VEW (by Vino Ross) just gathers some info from the Windows Event logs.

This way, Jacee might be able to find out what is taking down the Windows (file) Explorer.

If you feel up to it, follow this link back to Jacee's earlier post:
Is there another program similiar to Malware Byte - Norton scan error
Then slowly follow the steps. Don't worry, even if you mess up on following the instructions, you are not going to hurt anything with VEW.

If you don't feel up to it, then you can wait for a better day, or just re-install the OS. However, it would be nice to know a bit more as to why explorer is crashing.

Hope that you feel better soon.
My System SpecsSystem Spec
24 Apr 2013   #16
gied

Windows 7 64 / Windows 8 64
 
 

Some alternatives to MBAM :
SuperAntiSpyware (free on-demand scan/removal)
Hitman Pro (free on/deman scan, 30 days free removal, 5 av engines)
Emsisoft anti-malware ( free on demand/removal, 2 av engines)
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 Is there another program similiar to Malware Byte - Norton scan error




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