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Windows 7: Missing Events Logs and Not Recognizing Anti-Virus Product


25 Apr 2013   #1

Windows 7 Home Premium 64 bit
 
 
Missing Events Logs and Not Recognizing Anti-Virus Product

See Updates at the end

My System SpecsSystem Spec
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26 Apr 2013   #2

Windows® 8 Pro (64-bit)
 
 

Hi there, try the below suggestion from Symantec. See if it helps you to register Norton.

1. Click the Start button, and then click All Programs > Accessories > Run.
2. In the Run dialog box, type the following text:
Code:
regsvr32 /u WMIUTILS.DLL
3. Click OK.
4. Restart the computer.
5. Click the Start button, and then click All Programs > Accessories > Run.
6. In the Run dialog box, type the following text:
Code:
regsvr32 WMIUTILS.DLL
7. Click OK.
8. Restart the computer.
My System SpecsSystem Spec
26 Apr 2013   #3

Windows 7 Home Premium 64 bit
 
 
Response to Dinesh

Thank you Dinesh:

Before I do this I want to confirm that your response applies to Windows 7 since I see that you are a Windows 8 expert.

Secondly, should I enter everything just as I see it in your typing with a space after 32 as well as after the "u"

It may sound silly but I do not want to mess this up due to my limited tech knowledge.

Thank you,

Ana
My System SpecsSystem Spec
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26 Apr 2013   #4

Windows® 8 Pro (64-bit)
 
 

Yes it applies to a Windows 7 &8.
Yes, type everything that's there in the code box.
My System SpecsSystem Spec
26 Apr 2013   #5

Windows 7 Home Premium 64 bit
 
 
About the Downloads

Danish,

I forgot to ask if I should Download the Windows Repair Tool that is included at the end after the 2 steps mentioned in your response. There are 2 Downloads in your response one at the beginning in blue and one at the end in Green. Please clarify if I need to use both, one or none after doing the other 2 steps.

Thank you,

Ana
My System SpecsSystem Spec
26 Apr 2013   #6

Windows 7 Home Premium 64 bit
 
 
About the Recognition of the AV

Dinesh (sorry for the misspelling)

I followed the instructions and then ran a new Diagnostic Report. The warning about the Missing Events was gone, but I still show the one of not recording any anti-virus. When I go to the security section in the control panel it shows only Norton 360. WD is turned off. I do not know what they mean by "configure Security Center to stop monitoring anti-virus status". Thank you, AG
My System SpecsSystem Spec
26 Apr 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

May I please ask what Diagnostic Report you're referring to & where I can find it? I'm trying to iron out some problems of my own.

Thank you.
My System SpecsSystem Spec
26 Apr 2013   #8

Windows 7 Home Premium 64 bit
 
 

It is named: System Health Report. I went to: Control Panel / System & Security / Action Center / then on the left side at the bottom I went to View Performance Information / then again to the last ítem "Advanced Tools" and then the last icon that reads "Generate System Health Report". Ana
My System SpecsSystem Spec
26 Apr 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Ana, will give it a try. Although most of my problems deal with lots & lots of Errors & Warnings in Event Viewer.
My System SpecsSystem Spec
26 Apr 2013   #10

Windows 7 Home Premium 64 bit
 
 
About Event Errors

grits, I had hundreds actually thousands of errors and I believe that they were related to insufficient memory in my older laptop. I thought I had the máximum but then found out that I can still add one more GB which I just ordered. I think that the memory is going to solve my problem at least as far as that issue, now I still have the one of the anti virus not been recognized. Good luck, Ana
My System SpecsSystem Spec
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 Missing Events Logs and Not Recognizing Anti-Virus Product




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