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Windows 7: Used windows defender offline now windows won't start

29 Apr 2013   #61
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

empresssoul

Next time upload the log file by clicking on the Go Advanced button then on Attach Files section click on
Manage Attachments button. Locate the log and click on Upload once its uploaded close the popup window .


My System SpecsSystem Spec
.
29 Apr 2013   #62
cottonball

Windows 7 Home Premium
 
 

empresssoul,

Re-installing MSE is a good move. That is exactly what I was going to suggest.

Now, please run TDSSKiller once again, and this time, when presented with the TDSS File System entry in Threats Detected, select: Delete

When done, attach the new TDSSKiller log in your reply.


Also, please provide an update on Internet Explorer 9, still having problems with it?
If so, give the following a whirl...
Internet Explorer opens, flashes, and then closes immediately when you start it:
http://support.microsoft.com/kb/967896

Would suggest that you change your passwords using a different computer than the one infected!


Need to sign off for tonight, but, will get back with you tomorrow. In the meantime, use the computer to do whatever you like to, and see if your programs are running, etc.
My System SpecsSystem Spec
30 Apr 2013   #63
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Click here DDS

Click on Download Now button

Double click the dds icon to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs
Code:
DDS.txt
Attach.txt
Save two logs onto your desktop and upload them with your reply

Upload the two .txt files as an attachment
My System SpecsSystem Spec
.

30 Apr 2013   #64
empresssoul

windows 7 64 bit
 
 
TDSSKiller log

Here is the log


Attached Files
File Type: txt TDSSKiller.2.8.16.0_30.04.2013_19.48.29_log.txt (259.7 KB, 2 views)
My System SpecsSystem Spec
30 Apr 2013   #65
empresssoul

windows 7 64 bit
 
 
Dss txt

The attach and dss logs


Attached Files
File Type: txt attach.txt (17.9 KB, 6 views)
File Type: txt dds.txt (19.6 KB, 6 views)
My System SpecsSystem Spec
30 Apr 2013   #66
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

empresssoul

How's the Internet Explorer ? Still having issues ?

If so can you run the DDS tool and upload the two txt files the program produces .

Didn't see that until I submitted the post
My System SpecsSystem Spec
30 Apr 2013   #67
empresssoul

windows 7 64 bit
 
 

Vistaking thanks for the file attachment heads up..lol
My System SpecsSystem Spec
30 Apr 2013   #68
empresssoul

windows 7 64 bit
 
 

We must have submitted around the same time...no worries
My System SpecsSystem Spec
30 Apr 2013   #69
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Uninstall the Norton Identity Safe Toolbar along with the iolo program
My System SpecsSystem Spec
30 Apr 2013   #70
empresssoul

windows 7 64 bit
 
 

When I go to uninstall I don't see either program
My System SpecsSystem Spec
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 Used windows defender offline now windows won't start




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