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Windows 7: Need Help with Trojan Generic29.AJGE

30 Apr 2013   #11
cottonball

Windows 7 Home Premium
 
 

gloverjd,


Please go to the TDSSKiller Download
Select the .exe version
Double-click on TDSSKiller.exe to run the program.

When the TDSSKiller console opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System
Click: OK

Press: Start Scan

•If a suspicious object is detected by this program, the default action is Skip. Leave this action as is, and click on: Continue
•If malicious objects are found, they show in the Scan results.
Ensure Cure (the default action) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)

When done, the tool creates a log on the disk with the Windows Operating System, normally C:\
Logs have a name like:
C:\TDSSKiller.X.X.X_30.04.2013_15.31.43_log.txt

Please attach the TDSSKiller log in your reply.


My System SpecsSystem Spec
.
30 Apr 2013   #12
gloverjd

Windows 7 Ultimate
 
 

The requested file is attached.

jdg


Attached Files
File Type: txt TDSSKiller.2.8.16.0_30.04.2013_16.26.07_log.txt (135.3 KB, 3 views)
My System SpecsSystem Spec
30 Apr 2013   #13
cottonball

Windows 7 Home Premium
 
 

Doin' good!

Please do a Scan with RogueKiller once again. This time it should be clean.

Now, please download the Farbar Recovery Scan Tool
Select the 64-bit version.
Save it to your Desktop.
  • Double-click the downloaded file to run it.
  • When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply. <<---
The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply. <<---
My System SpecsSystem Spec
.

30 Apr 2013   #14
gloverjd

Windows 7 Ultimate
 
 

cottonball,
The scan with FRST64.exe is completed and both files are attached.

jdg


Attached Files
File Type: txt FRST.txt (28.6 KB, 3 views)
File Type: txt Addition.txt (21.5 KB, 3 views)
My System SpecsSystem Spec
30 Apr 2013   #15
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Might want to remove the PC tweaking software using RevoUninstaller .

Download download


Please download and install Revo Uninstaller Free
Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Advanced option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

SOFTWARE TO REMOVE
SparkTrust PC Cleaner Plus (Version: 3.1.7.0)
Uniblue SystemTweaker
Glary Utilities 2.53.0.1726
My System SpecsSystem Spec
30 Apr 2013   #16
cottonball

Windows 7 Home Premium
 
 

FRST does not show malware.

Let's make sure there is no damage to certain services targeted...

Please press on with Downloading Farbar Service Scanner
Save to the Desktop


Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
Press: Scan

When done, the tool creates a report, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
My System SpecsSystem Spec
01 May 2013   #17
gloverjd

Windows 7 Ultimate
 
 

cottonball,
I have downloaded and executed FFS.exe. The text file is attached.

jdg


Attached Files
File Type: txt FSS.txt (2.5 KB, 2 views)
My System SpecsSystem Spec
01 May 2013   #18
gloverjd

Windows 7 Ultimate
 
 

Vista King,
I have used the Revo Uninstaller for the last couple years and like it. You suggested I remove Glary utilities and two other packages. I have only been using it about a year so is there something I should know about it. Secondly, will you suggest a replacement for it?

jdg

btw - The other two are history.
My System SpecsSystem Spec
01 May 2013   #19
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Could be causing issues to your PC then fixing them . I don't think any PC tuning software is helpful .
My System SpecsSystem Spec
01 May 2013   #20
cottonball

Windows 7 Home Premium
 
 

gloverjd,

The FSS report looks OK.

Will you run AVG again and see what it reports?

Post back on what it finds.

Thanks!
My System SpecsSystem Spec
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 Need Help with Trojan Generic29.AJGE




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