In addition to what Jacee
requested, can you tell us what files/location AVG
Also, please download RogueKiller
: Tlcharger RogueKiller (Site Officiel)
When you get to the website, go to where it says:
(Download link) Lien de téléchargement:
Select the version for your system: 32-bit or 64-bit (See Note
Click the applicable dark-blue button to download.
Save to the Desktop.
Close all windows and browsers.
Right-click and select: Run as Administrator
At the program console, wait for the prescan to finish. (Under Status, it says: Prescan finished.)
When done, a report opens on the Desktop: RKreport.txt
Please provide the RKreport.txt (Mode: Scan)
in your reply.
(Do not take action to fix anything, please!!) Note
You need to know if the infected computer is running a 32-bit or 64-bit system.
To find out, click: Start
in the Start Search box
in the Programs list.
The operating system is displayed as follows under System
> System type
64-bit Operating System
32-bit Operating System