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Windows 7: Issues logging into Windows.

24 May 2013   #171
GilV37

Windows 7 Home
 
 

here's something... The message in windows defender reads "A Problem caused this program's service to stop..." I went into services and WD was set to disabled. Tried to start it and got an error The system cannot find the file specified. I Have attached a couple of snapshots to see if it will help you better.




Attached Thumbnails
Issues logging into Windows.-wd-disabled-error.jpg   Issues logging into Windows.-wd-directory.jpg  
My System SpecsSystem Spec
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24 May 2013   #172
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

GilV37

Do you have MSE installed ?
My System SpecsSystem Spec
24 May 2013   #173
GilV37

Windows 7 Home
 
 

no. i did but i uninstalled it.
My System SpecsSystem Spec
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24 May 2013   #174
cottonball

Windows 7 Home Premium
 
 

Just does not make sense. All the files are there, as the capture shows.

Access is denied. (Error Code 0x80070005) normally occurs when an application or executable does not have the necessary elevation to invoke a specific action.

If you go to C:\Program Files\Windows Defender MSASCui.exe is there.

Please right-click MSASCui.exe and select: Run as Administrator
Does it start, or still get: Access is denied. (Error Code 0x80070005)?

If you get the error, try the following:
How to manually download the latest definition updates for Windows Defender
Go to: 64-bit versions of Windows

To download the Windows Defender definition update file for x64-based versions of Windows, click the following link:
http://go.microsoft.com/fwlink/?linkid=70632

Right-click mpas-feX64.exe, select Run as administrator, and then click: Run

If you can manually install the update definitions, the problem may be caused elsewhere.
My System SpecsSystem Spec
24 May 2013   #175
GilV37

Windows 7 Home
 
 

i ran that file administrator and its downloading the updates.
My System SpecsSystem Spec
24 May 2013   #176
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

GilV37

Did you get the Downloading issue fixed ?
My System SpecsSystem Spec
24 May 2013   #177
cottonball

Windows 7 Home Premium
 
 

GilV37,

When done, try starting WD using MSASCui.exe, or through services.msc

Post back on what happens.

Consulting with Security Tool Developer farbar, and providing him the captures.

Please hold off on any actions related to this matter for the time being, other than the ones already posted.

He is in The Netherlands, so right now he is probably getting some sleep.
My System SpecsSystem Spec
24 May 2013   #178
GilV37

Windows 7 Home
 
 

ok so i'm going to downloading the windows Defender update file...
My System SpecsSystem Spec
24 May 2013   #179
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

cottonball

Can I have him use the MSE removal tool just to see if there are any left over files ?


MSE Removal Tool download
My System SpecsSystem Spec
24 May 2013   #180
cottonball

Windows 7 Home Premium
 
 

@VistaKing:

Since GilV37 uninstalled it, go ahead.

Also, wasn't McAfee installed at some point also?

Wondering if there is anything lingering from it...
My System SpecsSystem Spec
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 Issues logging into Windows.




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